CAS-551835-G5R8Z5


Opened a case 20 days ago. Took 2 weeks for you to say you recieved it. UPS said it was delivered 5 days from case opening. Sent payment for repair 1 week ago. Still says waiting payment. Come on guys, lets do a better job of taking care of your customers. Please inform me what the heck is going on.

We sincerely apologize for the delay in receiving and payment confirmation process. We are aware of these cases and working hard to get all cases resolved for you as soon as possible.
Your case has been reported to the local designated team, will help you handle it shortly, thanks so much for you patience.

DJI Natalia Posted at 2017-4-25 18:43
We sincerely apologize for the delay in receiving and payment confirmation process. We are aware of these cases and working hard to get all cases resolved for you as soon as possible.
Your case has been reported to the local designated team, will help you handle it shortly, thanks so much for you patience.

Does dji ,have service repair people working 24-7 or just m-f?