I am at a loss as to how unresponsive this company has been over a simple issue I have had. Sent in two brand new batteries that weren't working on my P4 (battery signal errors), and received back two used batteries tied together with a rubber band.

I've had a case open for months and chat and emails are either unresponsive or do nothing to recify this.

I'm considering contacting the BBB or an attorney, not because this is anything of particuarly high value, but as a consumer it's downright rude and offensive.

Any help or opinion would be appreciated.

We feel so sorry for the difficulties you are experiencing, we'd love to help.
I managed to track your case number with the e-mail you use on forum, have forwarded it to the local designated department to look into the case for you soon, will contact you for an update.