Please, I do not know anything about this case. Can you give me the information of the situation of the case

We've transferred the video you provided to the data analysis team, it's under process now, we'll e-mail you with the analysis result, thanks for your patience.

Update:
The engineers reviewed the data, while we failed to figure out the exact reason for the lost. In that case, would you please export the flight records and flight log for us?
Connect the mobile device to your PC, you will find it here: /sdcard/DJI/dji.go.v4/FlightRecord/ and /FlightLog/.
Please upload two files to Dropbox and post the link here, I will forward it to them again for a further analysis, thanks.

DJI Natalia Posted at 2017-4-26 02:19
Update:
The engineers reviewed the data, while we failed to figure out the exact reason for the lost. In that case, would you please export the flight records and flight log for us?
Connect the mobile device to your PC, you will find it here: /sdcard/DJI/dji.go.v4/FlightRecord/ and /FlightLog/.

https://www.dropbox.com/sh/9ap4ytp1wov3o2l/AADZRbphR9LBLIIaXUQey7ZAa?dl=0

fans535cdc4a Posted at 2017-4-26 04:43
https://www.dropbox.com/sh/9ap4ytp1wov3o2l/AADZRbphR9LBLIIaXUQey7ZAa?dl=0

I passed the information along to the appropriate team for further evaluation.

April 03 I receive the P4P.
April 05 P4P accident.
April 28 I still do not know anything about the case ....
When are you going to give me an answer

fans535cdc4a Posted at 2017-4-28 00:01
April 03 I receive the P4P.
April 05 P4P accident.
April 28 I still do not know anything about the case ....

Sorry, we checked your file, you only uploaded the flight records to us, we need the flight log as well, please refere to the screenshot below and upload the log again, thanks.

I do not know why you can not ask for everything from the beginning. I've sent a thousand emails with a thousand files, with a thousand videos, with a thousand links. Every time you ask me for more and more data ... Answer me at once. I have invested eighteen hundred euros in this drone and I want an answer. Already.
https://www.dropbox.com/sh/zdc5a ... ho49AvawLjLFEa?dl=0

fans535cdc4a Posted at 2017-4-28 06:26
I do not know why you can not ask for everything from the beginning. I've sent a thousand emails with a thousand files, with a thousand videos, with a thousand links. Every time you ask me for more and more data ... Answer me at once. I have invested eighteen hundred euros in this drone and I want an answer. Already.
https://www.dropbox.com/sh/zdc5af6igq3xjeb/AAD_twW-edYho49AvawLjLFEa?dl=0

I asked you to export both flight records and flight log at 3#, I'm sorry if I did not make myself understood clearly.
I've forwarded the data to the data analysis team again, will have someone contact you for the analysis result soon, thank you for your patience.

Can you tell me the tracking number dhl?
The tracking number that appears on the web gives error in dhl

Order no. 0347786308239

Good news for me !!! Today I received the new drone !! I am happy again. It's been a tough wait, but it's been worth it. I hope I will not have to use the technical service again. I'm going to take care of the bird like my son.

Greetings from Spain