Aerial Pic. Lvr
New
Flight distance : 40541 ft
United States
Offline
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So my Phantom 3 4K lost signal and flew away about five weeks ago. After submitting all of my claim information (5 weeks ago), I have had about 10 calls, several total hours on hold, lots of apologies, several emails invested in this replacement. So they finally offer 40% off for the DRONE ONLY. Which was unfair, but I could of dealt with. They at first wanted me to reply back to an email accepting the offer, without even knowing the price. They didn't even know the price at first when I asked. Another call and another email later they said after the 40% discount the price is $599 for drone only. This is totally ridiculous, you can get the entire package set with charger, controller, and battery for another $100.
I can't say that I've ever left a negative review of a business, and it's not maliciously, but just so everyone on the fence about getting one of DJI's product, I do plan to post this awful experience of the worst customer service ever on every applicable site available. Bottom line is when the product is working right, it can't be beat. If you have ANY issue with the product, or need any help, your going to be in for a world of disappointment!!
Thanks,
Brian
CAS-525187-L2B3R1
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