I feel like I keep re-watching my drone crash every time I log into the repair site hoping to see some form of progress. I watched my P4P fall out of the sky and folllowed the recommendation to send it in, Now im  waiting for it to be checked in. The 1-3 business days the site says are apparently a myth.  All I want is to get flying again.   This is becoming an amazingly, frustrating process.     

Could you happen to provide your case number so I can follow up?

Mine has been there since 4/8.  Case #CAS-547988-Z1S5Z5.  Coming up on 3 weeks for a warranty repair for a P3P that I had less than 2 weeks when it quit working.  The super slow pace of progress is extremely aggravating.

sdheath_ Posted at 2017-4-26 16:59
Mine has been there since 4/8.  Case #CAS-547988-Z1S5Z5.  Coming up on 3 weeks for a warranty repair for a P3P that I had less than 2 weeks when it quit working.  The super slow pace of progress is extremely aggravating.

I have added a note to your case and we will escalate the case for you.
Really sorry for the delay. Will keep you updated as soon as possible.

Just checked in this morning and found it has been received and is "conducting damage assessment".  Progress finally!  Here we go on another 1-3 day wait.

From my own experience repair/replacement is usually between four and six weeks.
Hopefully you'll get a working plane back and not have to send it in a second time as I did, I purchased my Mavic 3 months ago i've only had it in my possession for about four days out of three months. I sent it back to DJI for repair/replace last  week I'm expecting my third unit in a few weeks

OK DJI Jamie, I got an email the 27th saying I should get a quote in 2-3 days.  Still waiting.  My case number is CAS-581324-B9P6J8.  

Michael Kaine Posted at 2017-4-28 16:16
From my own experience repair/replacement is usually between four and six weeks.
Hopefully you'll get a working plane back and not have to send it in a second time as I did, I purchased my Mavic 3 months ago i've only had it in my possession for about four days out of three months. I sent it back to DJI for repair/replace last  week I'm expecting my third unit in a few weeks

Ugh.  Would have loved to have had my drone up today, but obviously can't.  Frustrating.

budro594 Posted at 2017-5-2 14:15
OK DJI Jamie, I got an email the 27th saying I should get a quote in 2-3 days.  Still waiting.  My case number is CAS-581324-B9P6J8.

Sorry to keep you waiting, I've asked the local designated team to look into your case, will send you the quotation soon.

Got a surprise tonight.  Got a phone call explaining that my fall with no collision is covered under warranty. No further explanation, but it will be coming back at some unknown time. At least I got that.  

budro594 Posted at 2017-5-2 14:15
OK DJI Jamie, I got an email the 27th saying I should get a quote in 2-3 days.  Still waiting.  My case number is CAS-581324-B9P6J8.

From what I see, it's nearing the end of the repair and the start of QC process. I would expect further updates early next week as a high ball estimate.

sdheath_ Posted at 2017-4-26 16:59
Mine has been there since 4/8.  Case #CAS-547988-Z1S5Z5.  Coming up on 3 weeks for a warranty repair for a P3P that I had less than 2 weeks when it quit working.  The super slow pace of progress is extremely aggravating.

You should be seeing movement in your case shortly.

May 17th - Day 7 of the 1-2 working days for shipment confirmation after the repair is completed (May 10th).  The "Please Wait Patiently" is a sick joke.  Debated on buying a second P4P, but may have to rethink that...