Repair vs Replace Policy
900 4 2017-4-27
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fans7a9daf3c
New
Flight distance : 115210 ft
United States
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Perhaps DJI should consider issuing replacements when units fail under warranty. I had my drone for a month, then had a failure. DJI has had the unit since April 5th and it is stuck in "under repair" for over a week now.  By the time I get it back, it will be well over a month, if I'm lucky! I am happy they are repairing it for free, but if they are so backed up with repairs, why not replace?

        CAS-536929-Z9F3V7
2017-4-27
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DJI Natalia
Administrator
Flight distance : 318 ft

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Sorry to have kept you waiting in repair process, I just checked your case, it has been shipped out already, hope you would get it back to fly soon.
Besides, we replaced it for you.
2017-4-27
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maslom
lvl.2
Flight distance : 27090 ft
Poland
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In addition to this, it's likely that you will get refubrished used unit.
2017-4-28
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fans7a9daf3c
New
Flight distance : 115210 ft
United States
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DJI Natalia Posted at 2017-4-27 19:53
Sorry to have kept you waiting in repair process, I just checked your case, it has been shipped out already, hope you would get it back to fly soon.
Besides, we replaced it for you.

Thank you, I got the tracking number last night!
2017-4-28
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DJI Natalia
Administrator
Flight distance : 318 ft

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fans7a9daf3c Posted at 2017-4-28 05:40
Thank you, I got the tracking number last night!

That's great, have a good time on flying the drone!
2017-4-28
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