Ricko
lvl.1
Flight distance : 229508 ft
Australia
Offline
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I currently have my drone in for the same. Just dropped out of the sky into the ocean. Luckily I was able to recover it. So far my support response has been poor.
Initially, I received a report stating my drone was water damaged and a new one offered at 15% discount.
I fetched the thing out of the ocean, I don't need to be told it's water damaged. It just dropped out of the sky at 50 metres in height, 1200 metres into the flight with partial right stick input only. Compass calibrated prior flight, perfect reception and 14+ satellites and low wind.
I have told them that it is a warranty claim (its less than 2 moths old) and even if its not covered by warranty i have Care Refresh.
I have subsequently been told i will be able to utilise care refresh and they will assess the flight log to see if it is covered by warranty and I needed to sync my flight log.
The thing is I had already done this and answered a whole heap of questions in an email at the very beginning including giving copies of proof of purchase and DJI care refresh receipts.
I dont care if I dont get an explanation if it is deemed to be warranty, but I want a damn good one if it is not deemed to be covered and I have to pay $209 through Care Refresh. |
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