Hi

How can I exchange the backplate on the camera? I was damaged during transport due to the gimbal clamp.

Best regards
Michael

File a case number with the customer service. They don't sell part for it so you need to send it back.

dronist Posted at 2017-4-29 06:07
File a case number with the customer service. They don't sell part for it so you need to send it back.

Thank you for your answer. I will file a report.

Do you have any experience on the turnaround time?

TheManDK Posted at 2017-4-29 06:11
Thank you for your answer. I will file a report.

Do you have any experience on the turnaround time?

You and your luck! Some people get it in few wees and some people took them over a month. See if they have a repair spot in Europe.