Ok, here comes the same story, DJI received my drone on Mar 23rd, and replace on Apr 22nd.

And......Till doday, they still did not send out my new drone, so what's up??

How does shipping become so difficult for this company?

Their manager told me it would be 2-day shipping as a courtesy, however, there was a post from dji customer who did not receive the promised service as told.

Your customer service(especially the phone service) is really a catastrophe. Though you have great product, but customer service like this will ruin your company.

By the way, i'm anticipating a new drone, not a refurbished one. Thats why i purchase DJI refresh.

I admit all you coordinator from this forum is way more better than those on the phone. But this is not enough.

My case is CAS-528257-V5M7Q0


Please fix this problem for me, i'm going back to my country next week. I have no time to wait. It already took me a month!!!!!!

I'm in the same boat man. I have no idea what the hell DJI is doing.

PDXteriors Posted at 2017-5-1 11:20
I'm in the same boat man. I have no idea what the hell DJI is doing.

It's so insane.

All their representatives keeps telling you to wait over and over again.

I just dont understand how does replacement take such a long time?????

kevinzhou Posted at 2017-5-1 11:23
It's so insane.

All their representatives keeps telling you to wait over and over again.

I had notified the proper team to try and get this sorted before the designated deadline. I do apologize for the inconvenience thus far.

DJI-Jamie Posted at 2017-5-1 14:22
I had notified the proper team to try and get this sorted before the designated deadline. I do apologize for the inconvenience thus far.

Thanks, you moderators are very helpful, i'm not against you.

Hope they figure it out.

kevinzhou Posted at 2017-5-1 14:30
Thanks, you moderators are very helpful, i'm not against you.

You should have received some tracking information Today.