hello, i have a major problem that nobody seems to be able so solve for me.
i buy 2 month ago a new inspire 2 and a little bit later the proress licence seperate.
i install the latest dji assistant 2 but every time i go to the licence tab i only get the picture but no option to enter the code.
I already contacted dji online 4 time, gave them al my info because they say it had to be activated on the headquarters,
after 3 weeks still no luck, i cannot type under the tab licence, al the other things work perfekt.
i try on the Phone to contact dji support, the same thing, ask all my info and say to wait, still no luck, i try with email to contact dji support, the same thing,
gave again and again al the codes, cinecore, x5s codes, everything they needed, then they say it should work,
i again try on 3 diffrent computers, pc and mac, each time again and again i cannot type anything under the tab licence, in the picture u can see what it says
the whole thing cost me 1500 dollars and i am already 1 month not able to use it ...

please please i hope it is a bug under the dji assist 2 tool
i dont know what to do anymore

greetings

I totally understand how you feel, sincerely apologize for the inconvenience caused, we'd love to try our best help you out.
May I know your ticket number or e-mail address you used to contact us?
Thank you for bringing the support issue to our attention, we have reported it to the management, will keep training to provide you more professional service.

Ticketnumber is 515110 blessie helped me.
My emailadres is *****

I want to know what it means the picture i get under the tab licence, is it still means that the licence is not activated on the headquarters? Or is it my inspire 2 wich cause the problem?

Just to verify, you have the latest firmware installed, right?

Hello, yes i did ....

fans398ab8ad Posted at 2017-5-5 01:38
Hello, yes i did ....

I sent you PM, please check it and provide me the information.
The screen you mentioned means it does not detect the license.

Hello,
Thank you already for the fast support. I did not receive your email. Can you send again
Vandepoel.nico@telenet.be

fans398ab8ad Posted at 2017-5-5 02:41
Hello,
Thank you already for the fast support. I did not receive your email. Can you send again
Vandepoel.nico@telenet.be

I sent you personal message rather than e-mail.
Please click on "Personal Message" below my avatar, you can reply me the info, thanks.

I cannot find you personal message, when i click on your avatar i get this

fans398ab8ad Posted at 2017-5-5 03:56
I cannot find you personal message, when i click on your avatar i get this

Thanks, our engineers figured it out for you.
Since you typed in NB but not N8 when purchasing it, that's why it cannot be detected.
Please try again, it should be working.
Sorry to have kept you waiting to get it resolved. Should you have any further questions, please feel free to contact us.

Ok when i am home tomorow, i try it, thank you very much, i hope it works then, will keep u posted

fans398ab8ad Posted at 2017-5-5 04:10
Ok when i am home tomorow, i try it, thank you very much, i hope it works then, will keep u posted

How about the result? it works properly now?

Make sure you have the latest firmware .