04/21/2017

10:03 A.M.

Delivered ---- DJI took almost a week to "receive it" Apr/27/2017 14:24:27 Find My Mavic shows location in China instead of Los Angeles Almost another week to Asses Damage May/03/2017 17:32:00 Shortly after I see status updates to "The quotation has been sent to your mail box." but I receive no emails and newly added "Proforma Invoice" but no invoice when you press the button So its been 2 weeks + a week to ship to cali and looks like its gonna be few more weeks Anyone else got a similar experience? Greg

Love the default color scheme. Green on green

What is your case# and I will review it.

DJI-Ken Posted at 2017-5-5 09:00
What is your case# and I will review it.

PMd case number

According to my UPS tracking my phantom 4 Pro took 1 month to repair!!!Delivered On: Wednesday,  04/05/2017 at 11:29 A.Mon March Delivered On: Thursday,  05/04/2017 at 12:44 P.M.

According to UPS tracking my Phantom 4 Pro took 1 month to repair!!!

Delivered To DJI On: Wednesday,  04/05/2017 at 11:29 A.M

Delivered Back to me On: Thursday,  05/04/2017 at 12:44 P.M.

Unreal.

fans798854f8 Posted at 2017-5-5 11:22
According to UPS tracking my Phantom 4 Pro took 1 month to repair!!!

Delivered To DJI On: Wednesday,  04/05/2017 at 11:29 A.M

if you consider a week there and a week back it only took them two weeks to fix yours so not so bad.
I jut hit 2 weeks mark and didn't even pay my dji care deductible because im waiting for the invoice 3 days

Greg

Greg555 Posted at 2017-5-5 12:54
if you consider a week there and a week back it only took them two weeks to fix yours so not so bad.
I jut hit 2 weeks mark and didn't even pay my dji care deductible because im waiting for the invoice 3 days

My problem started when the invoice was wrong.  They were going to replace the gimbal when I sent it in because of an obstacle avoidance problem.  I emailed, I called, I got on chat.  I was sent someone else's broken drone.   Sent it back.......still waiting.

DJI-Ken Posted at 2017-5-5 09:00
What is your case# and I will review it.

I PMd you on friday but Im guessing you didnt see that

Case number is CAS-581042-J9P2W9

..... and its been a week since status changed to "The quotation has been sent to your mail box"  and still no invoice. Why is this taking so long. They have a quote for me. It shouldn't take a week to email an invoice

So many calls and escalations later I received an invoice and an email today. 20 days since they received

Invoice was for $79 and another email message "You need to pay for $283. Thank you."

Since invoice attached to my case said $79 and I had DJI care I think this is a correct amount.

BUT of course things are never smooth I ran into another problem.
During one of may calls I have asked if I can pay with the money I have in my DJI account and was told Yea, Sure. Of course you can.

Well, that's not the case. You can't. Since I am tired of this I was like fck it and I just PayPaled it.

... so now I have to wait another week for them to see it was paid, another week for the actual repair, another week to get ready to ship, another week to ship back to US (yes, find my drone shows it in China) and another week to ship back to me from LA and I'll be all set.

YEY. Approx 5 more weeks and Ill have it back.

Greg555 Posted at 2017-5-8 06:22
I PMd you on friday but Im guessing you didnt see that

Case number is CAS-581042-J9P2W9

The PM does not function properly sometimes, maybe Ken did not receive your message, sorry for the inconvenience.

Greg555 Posted at 2017-5-10 12:02
... so now I have to wait another week for them to see it was paid, another week for the actual repair, another week to get ready to ship, another week to ship back to US (yes, find my drone shows it in China) and another week to ship back to me from LA and I'll be all set.

YEY. Approx 5 more weeks and Ill have it back.

We sincerely sorry for the delay, we are working very hard to speed up the process so you can get back the drone soon.
Since you've paid the invoice with DJI Care Refresh service, I informed them to escalate it for you and help you handle it as soon as possible. Appreciate your patience!

DJI Natalia Posted at 2017-5-10 20:18
We sincerely sorry for the delay, we are working very hard to speed up the process so you can get back the drone soon.
Since you've paid the invoice with DJI Care Refresh service, I informed them to escalate it for you and help you handle it as soon as possible. Appreciate your patience!

Thank you.

So 4 days ago I got a call apologizing for the delay.

I was happy to hear they have upgraded me to two day shipping.

Faster shipping is nice but in order for that to work they would need to actually ship it first.

Greg

We're approaching 4 weeks in DJI possession.

Your Mavic Pro has been tested and will be shipped within two business days.

So another 2 days

FINALLY SHIPPED!!!

Last Thursday (week ago) I was upgraded to 2 day shipping because the time it took to repair but STILL it was not shipped till yesterday. Why upgrade Shipping and then wait a week to ship?

Anyways, If anyone wonders how long does it take to fix a Mavic the answer is 1 MONTH since they received it

Delivered Friday,  04/21/2017 at 10:03 A.M.
WIll be here tomorrow by 5PM 05/19/2017