Awaiting Repair on my Phantom 3 Advanced. My case was accepted over a month ago on 4/05, damaged assesed on 4/21. I paid the same day but the repair progress has not changed from "quoted"... I've received 2 reminder emails from DJI to pay my invoice and I've emailed customer service twice providing proof of payment and they've responded twice saying that the proof has been "attached" to my case....  Still no indication that my drone is being repaired...

Could you please provide your case number so I can look into it?

That would be great! Thank you.

CAS-551861-W8M1F7

fansbd82e2b3 Posted at 2017-5-8 19:27
That would be great! Thank you.

CAS-551861-W8M1F7

We have informed the local designated team to handle your case as soon as possible.
Sorry to have kept you waiting, appreciate your patience.