RgrDat
lvl.2
Flight distance : 680679 ft
United States
Offline
|
DJI Mindy Posted at 2017-5-31 01:41
We are sincerely sorry for the late reply. Do you use the DJI MFT 15mm/1.7 ASPH lens? When the recording stopped, can you still see the image transmission and have you checked if the is some error like 'gimbal disconnected' in Aircraft Status? If this issue occurs every time, please leave us firmware version, APP version, Mobile device model, and screenshot for better, we will feedback to our engineer. Thank you for your cooperation and sorry for the inconvenience.
Hi DJI Mindy,
So I have encountered this problem while using the aforementioned DJI MFT 15mm lens as well as the Olympus 45mm f1.8 m.zuiko lens (one of the listed comparable lenses) . I have checked many times and I don't get an error, but what I do notice is for the 3-5 seconds immediately after it stops recording all of my indicators (ISO, Shutter, Aperture, etc ) read "N/A" (the same as if you had the DJI Go 4 app open when not connected to the aircraft. And before you ask, this happens when I'm within 10 meters of the aircraft with near perfect connection, 19+ satellites etc.
I originally thought there is no way it could be the SD card because It happened with a couple different SD cards I have (including the one it came with and all of which are plenty fast enough to support 4K video). However, I changed cards once again to a new Samsung Pro card and although it's still happening, it's happening less often. Perhaps this is unrelated, but I thought I'd share so you had all the info.
This issue does not seem to happen every single time, but it is frequent. With that said, if I let the camera record for a minute+ it might happen every time. If you still need all the firmware versions I'd be happy to get that for you. I can say that all my firmware and app are/is up to date. I use an iPad Pro 9.7 WITH Cellular, and stand by for a screen shot if you still need one...
Thanks for getting back to me/us...look forward to hearing your thoughts again soon. |
|