KM5RG-Robert
Captain
Flight distance : 2075213 ft
United States
Offline
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DJI-Jamie Posted at 2017-5-11 16:08
When a component has no warranty to it, any damage can potentially incur an invoice for that part if it comes in for service. I've seen shells replaced at no cost before, however, if there's evidence that there was no mishandling and that it's occurred within a short amount of time or limited use. If there's signs of extensive wear, agressive flying, or any hard landings, then you can incur an invoice. The stipulation, though, is that there has to be some warranty left on the unit in general in order to be considered for a free repair. A unit that's passed even the 12 month warranty period of it's components would expect an invoice for the shell replacement.
If you'd like a general idea of the cost of a shell replacement through a DJI Service Center, you can use the pricing chart in the link below:
So my flight distance is showing less than 500000, I am at 10 months and no hard landings. All flights are synced, plus this is a common problem. Yet warranty replacement is not a given? Problem is if it is not covered, I should just order the shell and do it myself but I think it should be warrantied and don't want to void the last two months, so... |
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