andycorr
New
Flight distance : 3025 ft
Ireland
Offline
|
DJI Natalia Posted at 2017-5-12 01:05
Just checked your case, since you replied the automated e-mail, which will not be answered.
Not sure it's system error or not, the e-mail for quotation did not reach to you.
We've informed the local designated team to escalate it and send you an e-mail again as soon as possible, thank you for your patience!
Thanks Natalia,
I expected a response since I received a response saying I would get one. One example below.
Dear Andrew,
Thank you for contacting DJI Support.
Your request (534560) has been received and is being reviewed by our technical support representatives. We will contact you soon.
Best Regards,
DJI Support
Anyway, thanks for your help. Looks like when we talk to real people, you do a good job. DJI's automated systems and emails are really bad, and just infuriate your customers. The information provided is completely unreliable. Had I read this forum before purchase, I probably wouldn't have bought DJI. It's very unlikely I'd recommend you. Problem for me is that you have great products, but if you need support, everything comes to a crashing halt.
All I want here is to pay for the repair and get the product back in working condition. I'm spending hours trying to give DJI money, and DJI seems to just want to get me more and more annoyed.
Thanks for your efforts. |
|