I recently sent in my Phantom 4 aircraft to be repaired but cannot get a response when calling in and speaking with a rep about why there are duplicate items.  I was supposed to have received an adjusted quote and an explanation but did not receive it.  I made a second request today but the rep seemed confused.  Below is the quote (reordered to group the like items) of services needed.  Specifically, my question is why would I need 3 camera boards?  Anyone have insight?

Item	Quantity	Unit   Price（USD）	Total   Price（USD）
Antenna   Feeder 2	1	4	4
Gimbal Vibration Absorbing Upper Board (Left)	1	1	1
Phantom 4 Yaw-axis Cable Sticker	1	1	1
Phantom4 Compass Connection Cable L=120mm V3	1	1	1
Phantom4 Light Cover	1	1	1
Phantom 4 Accelerometer Plate V5	1	2	2
Phantom 4 Roll-axis Rear Cover	1	2	2
Phantom 4 Roll-axis Rear Cover V03	1	2	2
Phantom 4 Yaw-axis Cable Cover V03	1	2	2
Antenna Feeder 1	1	4	4
Antenna Feeder 3	1	4	4
Antenna Feeder 4	1	4	4
Phantom 4 Roll-axis Bracket	1	6	6
Phantom 4 Roll-axis Bracket V03	1	6	6
Phantom 4 Upper Cover	1	6	6
Phantom4 Central Cover Module	1	8	8
Phantom 4 Left Landing Gear Module	1	10	10
Phantom 4 Lower Cover	1	10	10
Phantom 4 Right Landing Gear Module	1	10	10
Phantom 4 2312S Motor	3	18	54
Repair Service Fee	2	65.00/H	130
Phantom 4 Camera Main Board (AU\ME\AF\JP\KR\TW\LA)	1	176	176
Phantom 4 Camera Main Board (US\CA\UK\EU\CN\BR)	1	176	176
Phantom 4 Camera Main Board V04	1	176	176

Could you please provide your case number so I can get this sorted?

CAS-591411-L4M1M4

Just curious if you have been able to look into this.  

fansf32d43f2 Posted at 2017-5-15 15:26
CAS-591411-L4M1M4

Since you didn't click "reply" button, DJI-Jamie may not receive your reply.
I have relayed your concerns to management and we will review your case then keep you updated as soon as possible.

DJI Mindy Posted at 2017-5-15 18:30
Since you didn't click "reply" button, DJI-Jamie may not receive your reply.
I have relayed your concerns to management and we will review your case then keep you updated as soon as possible.

Thanks. What is the estimated timeframe to get the revised quote?

fansf32d43f2 Posted at 2017-5-15 19:17
Thanks. What is the estimated timeframe to get the revised quote?

We will help to get it solved as soon as possible.
Appreciate your patience.

fansf32d43f2 Posted at 2017-5-15 15:26
CAS-591411-L4M1M4

You should be receiving a revised quote shortly. They were not able to remove the items from the invoice, but they've applied a discount that would essentially remove the cost of the duplicate items.

DJI-Jamie Posted at 2017-5-16 06:25
You should be receiving a revised quote shortly. They were not able to remove the items from the invoice, but they've applied a discount that would essentially remove the cost of the duplicate items.

Thanks. I will stand by for an updated quote. When I receive it I will pay immediately. What is the estimated turn around from payment to back in my hands?  I would like to take this on an international trip beginning 28 May.

fansf32d43f2 Posted at 2017-5-16 07:48
Thanks. I will stand by for an updated quote. When I receive it I will pay immediately. What is the estimated turn around from payment to back in my hands?  I would like to take this on an international trip beginning 28 May.

I would high ball estimate a tracking number in about a week. If you want to PM the PayPal transaction ID after you made the payment, I can try an help speed up the payment confirmation process a bit.

DJI-Jamie Posted at 2017-5-16 08:18
I would high ball estimate a tracking number in about a week. If you want to PM the PayPal transaction ID after you made the payment, I can try an help speed up the payment confirmation process a bit.

Appreciate the follow-up but have still not received the quote.  I did receive an email at 2:09 pm (almost 2 hours ago) that corrections were made and a revised invoice will be sent via email, but none has been received.  Is there a way to speed up the actual invoicing?  If the correction is made does that not mean its ready to send?

DJI-Jamie Posted at 2017-5-16 08:18
I would high ball estimate a tracking number in about a week. If you want to PM the PayPal transaction ID after you made the payment, I can try an help speed up the payment confirmation process a bit.

I received and paid the invoice about 2 minutes ago. Receipt number is 3PL81647W4252211G.

Jason D Posted at 2017-5-16 13:52
I received and paid the invoice about 2 minutes ago. Receipt number is 3PL81647W4252211G.

Got the info, thank you. You should see further progress with this case by Tomorrow at the latest.

DJI-Jamie Posted at 2017-5-16 14:26
Got the info, thank you. You should see further progress with this case by Tomorrow at the latest.

Thanks. I'm a little confused though because I received a second invoice about 1.5 hours ago or so. Not sure why I'm receiving a second invoice after having just paid the invoice 2.5 hours ago.

Jason D Posted at 2017-5-16 16:22
Thanks. I'm a little confused though because I received a second invoice about 1.5 hours ago or so. Not sure why I'm receiving a second invoice after having just paid the invoice 2.5 hours ago.

Just to clarify, do the two invoices look exactly the same, discount and all??

DJI-Jamie Posted at 2017-5-16 20:18
Just to clarify, do the two invoices look exactly the same, discount and all??

No. One is for more than the other. The one I paid was cheaper than the second one that came in after I had already paid.

Jason D Posted at 2017-5-17 03:41
No. One is for more than the other. The one I paid was cheaper than the second one that came in after I had already paid.

From what I was able to find, it was a clerical error. You can disregard that invoice. Your unit has been moving forward in the repair process, you'll be up and running again soon.

DJI-Jamie Posted at 2017-5-17 09:18
From what I was able to find, it was a clerical error. You can disregard that invoice. Your unit has been moving forward in the repair process, you'll be up and running again soon.

Thanks Jamie.  I just received an automated notice stating the drone was repaired and will be shipped within 3 days.  Will this put it to me by Friday the  26th in order to travel with it that weekend?  If not, can I get the shipping expedited to ensure it arrives before then?  And are you able to confirm the items I will be receiving back?  I sent in the drone with battery, propellers, and the case I purchased it in and want to make sure that is all included.  

Jason D Posted at 2017-5-17 09:45
Thanks Jamie.  I just received an automated notice stating the drone was repaired and will be shipped within 3 days.  Will this put it to me by Friday the  26th in order to travel with it that weekend?  If not, can I get the shipping expedited to ensure it arrives before then?  And are you able to confirm the items I will be receiving back?  I sent in the drone with battery, propellers, and the case I purchased it in and want to make sure that is all included.

Sorry we are not sure about the exact time when it will be shipped out, but we are now working hard to resolve this case so you can get it back soon.
I have also reported your concern to the local logistic department to see what we can do for you.

I received an email on May 17th about the drone shipping within 3 days but the status has not updated. Is there any update to when I should receive my drone?

DJI-Jamie Posted at 2017-5-17 09:18
From what I was able to find, it was a clerical error. You can disregard that invoice. Your unit has been moving forward in the repair process, you'll be up and running again soon.

Any update?  Website still does not show that the drone has shipped. Any idea when it will ship?  Email stated within 3 business days on the 17th at 1pm EST.

Jason D Posted at 2017-5-22 08:54
Any update?  Website still does not show that the drone has shipped. Any idea when it will ship?  Email stated within 3 business days on the 17th at 1pm EST.

There is an unfortunate backlog in the shipping department. Based on the information provided, you'll be receiving tracking information soon.