I have DJI care plan and i sent it in last week and it is still not been opened.. My concern is i have to take it abroad with me this WEekend, is there any chance it will be with me by then. Please help!!!


Many thanks

Could you please provide me the case number? so I can look into it.

DJI-Thor Posted at 2017-5-16 02:18
Could you please provide me the case number? so I can look into it.

Amazing, many thanks

CAS-626651-G1N4H9

DJI-Thor Posted at 2017-5-16 02:18
Could you please provide me the case number? so I can look into it.

Does my DJI Care cover the damage or only a replacement part?

Since you've Phantom 4 pro, you purchased the DJI Care Refresh, we'll sent you a replacement drone if you choose to use Refresh service.
We sent you the invoice as well, after payment is confirmed, we'll help you handle it soon.

DJI Natalia Posted at 2017-5-16 18:10
Since you've Phantom 4 pro, you purchased the DJI Care Refresh, we'll sent you a replacement drone if you choose to use Refresh service.
We sent you the invoice as well, after payment is confirmed, we'll help you handle it soon.

Is there anyway i can call someone, i think i just want to pay for the repair as its cheaper than getting the new drone.

fans3ddba48a Posted at 2017-5-16 23:34
Is there anyway i can call someone, i think i just want to pay for the repair as its cheaper than getting the new drone.

I just checked your case, a new invoice for repair quotation has been sent out, please pay for the invoice, we'll start to repair it once payment is confirmed, thank you.