Hi,

Can you check my case n. CAS-607712-J6C9V2? It's in damage assessment from over one week.

Thank you

Sorry for the delay in repair process, we're now working very hard to speed up the process so you can get the drone back into air.
Your case has been reported to the local repair team, will escalate it and help you receive an update soon.

You should have received an update not too long ago.

I see it, thank you very much. Now, since it has been replaced, i hope for a rapid shipping  :-)