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15 days and counting...
1404 8 2017-5-17
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ukaleq
Second Officer
Flight distance : 1303780 ft
Germany
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... and that's just for the unpacking. How many weeks more to repair it?

2017-5-17
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Could you please provide your case number so I can look into it?
2017-5-17
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ukaleq
Second Officer
Flight distance : 1303780 ft
Germany
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DJI-Jamie Posted at 2017-5-17 15:31
Could you please provide your case number so I can look into it?

CAS-594333-D0T2C5

and then there is another one

CAS-599650-J1W5N6

that fortunately has been unpacked but damage has not been assessed yet...

2017-5-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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ukaleq Posted at 2017-5-17 16:17
CAS-594333-D0T2C5

and then there is another one

We are sorry for the delay. For the first case, could you please provide me with the tracking number you used to send it in?
I'll help to escalate the case for you.
2017-5-17
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ukaleq
Second Officer
Flight distance : 1303780 ft
Germany
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DJI Mindy Posted at 2017-5-17 18:04
We are sorry for the delay. For the first case, could you please provide me with the tracking number you used to send it in?
I'll help to escalate the case for you.

Thanks.

https://nolp.dhl.de/nextt-online ... do?idc=965999606379
2017-5-18
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DJI Natalia
Administrator
Flight distance : 318 ft

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ukaleq Posted at 2017-5-18 04:17
Thanks.

https://nolp.dhl.de/nextt-online-public/set_identcodes.do?idc=965999606379

I just checked your case again, it's under process, we are working hard to get it resolved soon so you can get it back shortly.
Sincerely sorry to have kept you waiting, appreciate your patience.
2017-5-18
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ukaleq
Second Officer
Flight distance : 1303780 ft
Germany
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DJI Natalia Posted at 2017-5-18 04:30
I just checked your case again, it's under process, we are working hard to get it resolved soon so you can get it back shortly.
Sincerely sorry to have kept you waiting, appreciate your patience.

I have finally received both of my drones. I haven't had time yet to test them but I am very surprised that the repair form doesn't say anything meaningul. There is no way to find out what problems have been diagnosed, what has been done or not. True, it looks like the drone bodies have a new serial number which implies they have been changed. Did I get new units or refurbished ones then?

Finally I sent back a faulty battery that stopped working after just a couple of flights. The battery does not power up the aircraft even though you can turn it on and off. That battery came back as it was, only with a sticker showing the case number. This is not acceptable!
Plus I had to pay for insured shipping even thought those repairs were cost-free guarantee repairs. And now I will have to send back the defect battery. Can I at least get the money back?

2017-6-2
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ukaleq
Second Officer
Flight distance : 1303780 ft
Germany
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so no reaction?
2017-6-2
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DJI-Thor
Administrator
Flight distance : 13602 ft
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We responded your new thread, please check it.
2017-6-5
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