service they provide is absolutely ridiculous. i have my mavic in repair on "conducting damage" stage for a week now, even it said at the begining 1-2 working days. after 3 days i contacted dji via online chat and was promissed that i'll get update in 24h via email. now in few hour it's gonna be 5 working days, dji repair side changed time frame on "conducting damage" stage to 2-5 working days, and online chat support promissing another 24h respond.

We understand how you feel, very sorry about it, please provide me the case number , I would like to check if there is anything I can do for you.

personaly i would never buy that dji refresh thing from what i have heard it was the right choice not to purchase that with my mavic the service isnt very good,there are loads of dji approved repair specialists in the uk that can sort anything out for you such as ,THE DRONE DOCTOR & BUZZ FLYER, to name just a couple and the turn around is faster than dji can offer ;)

I get refresh cos it also might cover water loss... case no. Is CAS-616227-Q0L8V5

contacted them again today. been told they can't do anything. WTF?! so who the hell can?! it's 5th day today on "conducting damage" stage, wanted to open complain, but was told to call numbers that are allready closed. will have to wait till monday.

fansf62fe65e Posted at 2017-5-19 09:57
contacted them again today. been told they can't do anything. WTF?! so who the hell can?! it's 5th day today on "conducting damage" stage, wanted to open complain, but was told to call numbers that are allready closed. will have to wait till monday.

Your aircraft was received into logistics on the 12th. turn around times are 1-2 week after received in and not including shipping back to you.  You wee sent an email on the 12th saying you can view the repair progress after two working days. That doesn't mean the repair timeframe.
I've escalated your case for you and someone will contact you.

DJI-Ken Posted at 2017-5-19 10:07
Your aircraft was received into logistics on the 12th. turn around times are 1-2 week after received in and not including shipping back to you.  You wee sent an email on the 12th saying you can view the repair progress after two working days. That doesn't mean the repair timeframe.
I've escalated your case for you and someone will contact you.

There was timeframe for repair stage called "conducting damage" of 1-2 working days! Its a week now!

fansf62fe65e Posted at 2017-5-20 01:06
There was timeframe for repair stage called "conducting damage" of 1-2 working days! Its a week now!

Understood, I've already escalated your case and someone will contact you.

I Live in Kuwait and purchased an osmo camera on April 24 , 2017. During the first use itself , I lost the video feed  but the Gimbal is still working. I RE-installed the OSMO App . tried to reinstall the firmware but it didnt work. I took it to the authorized dealer (Falcon) they took the device and told me that they will let me know  the issue. Since there was no communication from them, Today i went to them again.  They told me that its a software error and they have to send the device back to China to get it rep[aied and they have no gaurantee when i will get the device back. Also they even didnt give me a reciept for receiving the device, they just wrote it on a paper in the store and gave me the business card of the Store and told me to keep it.

Justin Thomas Posted at 2017-5-21 06:14
I Live in Kuwait and purchased an osmo camera on April 24 , 2017. During the first use itself , I lost the video feed  but the Gimbal is still working. I RE-installed the OSMO App . tried to reinstall the firmware but it didnt work. I took it to the authorized dealer (Falcon) they took the device and told me that they will let me know  the issue. Since there was no communication from them, Today i went to them again.  They told me that its a software error and they have to send the device back to China to get it rep[aied and they have no gaurantee when i will get the device back. Also they even didnt give me a reciept for receiving the device, they just wrote it on a paper in the store and gave me the business card of the Store and told me to keep it.

Sorry to hear the issue.
Your dealer will help you create a case and send it in, generally speaking, it takes about 2 weeks for the repair process which excluding the shipping time.
You can contact them to check the case process, hope everything goes smoothly!

I still have no update. Message on website is 1-2 days again

DJI-Ken Posted at 2017-5-20 05:59
Understood, I've already escalated your case and someone will contact you.

noone contacted me still! dji support is a piece of sh*t. called them on NL number today, just to be told same again, that i'll be contacted via email today.... bullsh*t. im waisting my time and money because of that unprofessional customer support...