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battery problem after a charge
135 7 2017-5-19 08:00:32
sebP4
Hobbyist
Flight distance : 34801
France
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hello,
I had this problem after recharging one of my battery.


does someone had the same. APP GO 4 said battery error landing soon. engine over charged
thank you by advance

2017-5-19 08:00:32
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DJI-Ken
DJI team
Flight distance : 444792
United States
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Charge the battery back up and see if it resolves it.
Power up the aircraft and go to the advanced battery page to see the cells voltage.
If it persists then you may need to send it in.And you're using only the stock charger correct?
2017-5-19 08:11:30
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sebP4
Hobbyist
Flight distance : 34801
France
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thank you for your answer.
Actually, this battery is a new one, bought few month ago but never used. I did the battery firmware upgrade after my purchase. this is what i get on the app. il lokk a element problem because the voltage for each are : 4.23-4.04-4.29-4.16 V
global voltage 16.7 temperature : 26°C
thank you
2017-5-19 09:12:22
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Tmygun
Intern Pilot
Flight distance : 497010
United States
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sebP4 Posted at 2017-5-19 09:12
thank you for your answer.
Actually, this battery is a new one, bought few month ago but never used. I did the battery firmware upgrade after my purchase. this is what i get on the app. il lokk a element problem because the voltage for each are : 4.23-4.04-4.29-4.16 V
global voltage 16.7 temperature : 26°C

Man those are some major deviations between cells!  
I would not use that battery at all.
Did you buy it from DJI or an authorized re-seller?
2017-5-19 12:07:48
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DJI-Jamie
DJI team
Flight distance : 34239
Canada
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sebP4 Posted at 2017-5-19 09:12
thank you for your answer.
Actually, this battery is a new one, bought few month ago but never used. I did the battery firmware upgrade after my purchase. this is what i get on the app. il lokk a element problem because the voltage for each are : 4.23-4.04-4.29-4.16 V
global voltage 16.7 temperature : 26°C

You can try restoring the unit to factory settings in the Assistant 2 program to see if it helps alleviate this issue. Try Ken's advice and worse case it would need to come in to DJI to get replaced.
2017-5-19 13:59:44
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sebP4
Hobbyist
Flight distance : 34801
France
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Thank you again for your post. I will not use this battery. I'm pretty sure it's a cells problem. I bought it  maybe 10 mouth ago to a dji reseller in France called  " la caméra embarquée. But never used it.
What am I suppose to do for the replacement ? Do I have to wait for you and sending me a voucher?
Thank you again.
Just one more question : I have a message in dji go 4 app concerning a firmware upgrade... I downloaded it and the battery flashed green light several times. I think it's normal, the message also says that dji' goimg to release a new version of app or system and I have to stay connected to process. Is that 100% normal??
Thank you
2017-5-20 14:00:04
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sebP4
Hobbyist
Flight distance : 34801
France
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Tmygun Posted at 2017-5-19 12:07
Man those are some major deviations between cells!  
I would not use that battery at all.
Did you buy it from DJI or an authorized re-seller?

yes it's a new one. bought few month ago but never used. I will not fly with this battery for sure!!
thank you
6 hours ago
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sebP4
Hobbyist
Flight distance : 34801
France
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Tmygun Posted at 2017-5-19 12:07
Man those are some major deviations between cells!  
I would not use that battery at all.
Did you buy it from DJI or an authorized re-seller?

yes it's a new one. bought few month ago but never used. I will not fly with this battery for sure!!
thank you
6 hours ago
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