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CAS-553408-L6G2L2
697 5 2017-5-21
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fans1207a5a2
lvl.1
Flight distance : 18730 ft
Germany
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Hi,

i've got my 'Phantom 3 A' back from DJI Repair since a few Days. Today was my first flight, and there is nothing better than before. My Phantom is still vibrating -> that causes vibrations on the Gimbal, what I see in the recorded Video too! Can't be tolerance. I can't believe there is nothing repaired or something. DJI Service sent me a sheet with Repair Materials: 1 Phantom 3 Aircraft Body ... but there is no change....It's the same body as before for sure...  I was waiting so long for the repair, and now have same error like before.... (very sad)

I hope you can help me or tell what exact happend at Repair.... Why the Phantom 3 still vibrating? That can't be OK!!

In hope for some answer and help...

Regards
Manuel Moldan
2017-5-21
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DJI Natalia
Administrator
Flight distance : 318 ft

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Sincerely sorry to hear that you still have the vibration issue, Manuel Moldan.
We just checked your case, it worked fine when we performed flight test, would you please upload a video here showing the vibration? We'll help you escalate it, thank you very much!
2017-5-21
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SoundManu
lvl.1
Flight distance : 18730 ft
Germany
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Hi,

thanks for your reply. I tried my best to caugth that shakin' Gimbal on Camera.... but I think you can  see it very well on that video:
Here the LINK of my Video named 'Shakin' Gimbal' ;-).....


[url]https://goo.gl/photos/f5PnM9yeAf4LFqHj6
[/url]

I looking forward for an answer/some help...

Regards
Manuel
2017-5-22
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DJI Natalia
Administrator
Flight distance : 318 ft

Online

SoundManu Posted at 2017-5-22 08:42
Hi,

thanks for your reply. I tried my best to caugth that shakin' Gimbal on Camera.... but I think you can  see it very well on that video:

Manuel, to locate the issue, would you please export an original video directly from SD card and upload it to Droppbox, then post a link here? Please do not edit the video at all, thank you very much.
2017-5-22
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SoundManu
lvl.1
Flight distance : 18730 ft
Germany
Offline

DJI Natalia Posted at 2017-5-22 23:30
Manuel, to locate the issue, would you please export an original video directly from SD card and upload it to Droppbox, then post a link here? Please do not edit the video at all, thank you very much.

Yes, no problem. The Video is from last sunday. It's directly from SD-Card to Dropbox without cutting, that explains the filesize of 3,5 gb, i'm sorry. But you can see that shakin'  (sideway-shakin) also in the video. Sometimes more (when phantom hovers), sometimes less (when phantom is moving)....

I think that can't be OK, cause if I want to take a picture that shakin should not happen... A friend of mine has a Phantom3A too, and it does not shakin/vibrating that way....

https://www.dropbox.com/s/ud70ntjlfpgm9fk/DJI_0001.MP4?dl=0

Still in hope of some help/a good workin' drone.....

Regards
Manuel  
2017-5-23
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DJI Natalia
Administrator
Flight distance : 318 ft

Online

SoundManu Posted at 2017-5-23 12:27
Yes, no problem. The Video is from last sunday. It's directly from SD-Card to Dropbox without cutting, that explains the filesize of 3,5 gb, i'm sorry. But you can see that shakin'  (sideway-shakin) also in the video. Sometimes more (when phantom hovers), sometimes less (when phantom is moving)....

I think that can't be OK, cause if I want to take a picture that shakin should not happen... A friend of mine has a Phantom3A too, and it does not shakin/vibrating that way....

We checked your video but did not find the vibrating issue you mentioned.
Could you pleas describe the exact time it vibrates? Thanks.
2017-5-24
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