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UPS shipping labels?
2353 19 2017-5-23
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fansd0d8b7f9
New
United States
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Good morning,It's been 3 day's since I submitted my case online, and I've yet to receive UPS shipping labels that it states I should of received. Wedding season is upon us, and my drone decided to drop compass mid flight.. I've heard horror stories of these repair requests taking up to 6-8 weeks so the sooner I can get the ball rolling the better.  My case number is CAS-654411-N8Q9G3 and very much would appreciate some support! Thank you for your time

2017-5-23
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DJI Natalia
Administrator
Flight distance : 318 ft

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Sorry for the inconvenience caused, I just checked your case, the UPS shipping label has been created to you.
Just to verify, did you check the junk e-mail?
I've also asked the local designated team to look into what happened, appreciate your patience.
2017-5-23
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Riot207
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United States
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DJI Natalia Posted at 2017-5-23 05:05
Sorry for the inconvenience caused, I just checked your case, the UPS shipping label has been created to you.
Just to verify, did you check the junk e-mail?
I've also asked the local designated team to look into what happened, appreciate your patience.

Thank you for the timely reply Natalia,

I have checked all emails, including my  junk mail and wasn't able to find an email from DJI regarding shipping labels.  
2017-5-23
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Riot207
New
United States
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Received UPS shipping labels as of 14:00:00  Thank you for your time!
2017-5-23
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DJI Natalia
Administrator
Flight distance : 318 ft

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Riot207 Posted at 2017-5-23 10:27
Received UPS shipping labels as of 14:00:00  Thank you for your time!

Glad to hear you received it, please send it in at your most convenience.
Should you have any further questions, please feel free to conatct us.
2017-5-23
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fansda5b6f8f
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Sweden
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Hi, I have the same problem. My number is CAS-667569-C9R3Z. Any help would be much appreciated!
2017-6-1
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fans9a6094f5
New
United States
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I opened a case on 5/29.  I am still waiting to receive my Shipping labels so I can return my drone to you.  I am constantly checking my email and junk folders.  I sent in a chat and you told me to wait 24-48 hours.  It has been 72 hours and I have heard nothing.  Please help.  My case number is CAS-675776-W6D5N2   Thank you

2017-6-2
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DJI Natalia
Administrator
Flight distance : 318 ft

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fansda5b6f8f Posted at 2017-6-1 05:16
Hi, I have the same problem. My number is CAS-667569-C9R3Z. Any help would be much appreciated!

I just checked your case, the support team created shipping label to you at the some day you got the case number.
Just to verify, have you checked the junk e-mail? Your e-mail address is correct, right? jonas.sohtell@essiq.se
I've asked the local support team to double check whether it is system issue or not, will send you an e-mail again.
2017-6-5
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DJI Natalia
Administrator
Flight distance : 318 ft

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fans9a6094f5 Posted at 2017-6-2 04:12
I opened a case on 5/29.  I am still waiting to receive my Shipping labels so I can return my drone to you.  I am constantly checking my email and junk folders.  I sent in a chat and you told me to wait 24-48 hours.  It has been 72 hours and I have heard nothing.  Please help.  My case number is CAS-675776-W6D5N2   Thank you

Sincerely sorry to hear you did not receive the shipping label.
Actually, we created the shipping label for you, please check your junk mail and make sure you provided us the correct e-mail address (gyoumans@mylink.net).
If you still have not received it, please feel free to let us know, we'd love to help.
2017-6-5
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fansda5b6f8f
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Sweden
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DJI Natalia Posted at 2017-6-5 01:31
I just checked your case, the support team created shipping label to you at the some day you got the case number.
Just to verify, have you checked the junk e-mail? Your e-mail address is correct, right?  
I've asked the local support team to double check whether it is system issue or not, will send you an e-mail again.

Can't find it in the junkmail either. Could you send it again maybe? The adress is correct.
2017-6-5
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DJI Natalia
Administrator
Flight distance : 318 ft

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fansda5b6f8f Posted at 2017-6-5 06:06
Can't find it in the junkmail either. Could you send it again maybe? The adress is correct.

Sorry about that, I've reported this case to the local support team, will send you an e-mail again.
Thanks for your patience!
2017-6-6
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JanisS
lvl.1
Flight distance : 962382 ft
Norway
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Hi.
My UPS label is missing. CAS-4365958-S5C0K9
2020-5-25
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DJI Mindy
Administrator
Flight distance : 7 ft
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JanisS Posted at 5-25 02:01
Hi.
My UPS label is missing. CAS-4365958-S5C0K9

Hi JanisS, we see the shipping label was sent to you less than one hour ago, could you please double check your email?
2020-5-25
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djiuser_2DIGYcU5y1SQ
New
Slovenia
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Hi! Waiting for UPS label for 2 week. CAS-5305251-H8J8W1
2020-10-29
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DJI Diana
Administrator
Flight distance : 2408 ft

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djiuser_2DIGYcU5y1SQ Posted at 10-29 07:20
Hi! Waiting for UPS label for 2 week. CAS-5305251-H8J8W1

Hi, we are truly sorry that you still have not received your shipping label. Upon checking, our colleagues has already requested the team to furnish your label via the email address you've provided. In any case, kindly check your inbox and spam folder. Thank you for your patience.
2020-10-29
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djiuser_2DIGYcU5y1SQ
New
Netherlands
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Still nothing....
2020-10-30
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djiuser_2DIGYcU5y1SQ
New
Netherlands
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DJI Diana Posted at 10-29 13:14
Hi, we are truly sorry that you still have not received your shipping label. Upon checking, our colleagues has already requested the team to furnish your label via the email address you've provided. In any case, kindly check your inbox and spam folder. Thank you for your patience.

Still nothing...
2020-10-30
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DJI Diana
Administrator
Flight distance : 2408 ft

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We apologize for this inconvenience. We'll continue to notify the team designated in sending your shipping label. Again, we thank you for your patience.
2020-10-30
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djiuser_WGNBqYdKDbYb
lvl.1
Flight distance : 1627139 ft
Spain
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I have the same here, I've not received the shipping label yet  , my case # CAS-5712074-R6D7S3
2021-1-6
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DJI Diana
Administrator
Flight distance : 2408 ft

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djiuser_WGNBqYdKDbYb Posted at 1-6 00:45
I have the same here, I've not received the shipping label yet  , my case # CAS-5712074-R6D7S3

Hi there, please be advised that the shipping label will be sent in 1-2 business days, I had asked the team to send you the label soon, please wait patiently.
2021-1-6
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