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i lost my phantom4 and i don't know how to upload the flight plan...
759 8 2017-5-24
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Harricane.hs
New
Flight distance : 634475 ft
United States
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i lost my phantom4 and i don't know how to upload the flight plan...can anyone helps me how to do this because i have lost 3 phantons .
2017-5-24
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Mark The Droner
Captain
Flight distance : 2917 ft
United States
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The popular site is http://www.phantomhelp.com/LogViewer/Upload/

site credit:  msinger
2017-5-24
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sorry to hear about the loss of your drone.
Please sync your flight records from the DJI Go app and send an email to support.eu@dji.com with your DJI account email and the date this occurred.
They can analyze the data and let you know what could have caused the issue.
Here is the video tutorial for your reference.
2017-5-24
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Geebax
Captain
Australia
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DJI Mindy Posted at 2017-5-24 18:54
Sorry to hear about the loss of your drone.
Please sync your flight records from the DJI Go app and send an email to  with your DJI account email and the date this occurred.
They can analyze the data and let you know what could have caused the issue.

'They can analyze the data and let you know what could have caused the issue.'

Why do you keep saying this? The evidence shows that they DO NOT communicate back to the owner what went wrong.
2017-5-24
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Cabansail
Second Officer
Flight distance : 136686 ft

Australia
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Lost three?  How???
2017-5-24
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Phantomski
Captain
Flight distance : 14869882 ft
United States
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Geebax Posted at 2017-5-24 19:38
'They can analyze the data and let you know what could have caused the issue.'

Why do you keep saying this? The evidence shows that they DO NOT communicate back to the owner what went wrong.

That is true.. based on my experience they are very slow to even consider looking at the logs well you, DJI people here do way better, and people on the forum do amazingly well), but support either does not look, or look very well; and more often than not, they do not say what they found...  Certainly something that could improve many things - especially if they really looked at the logs anytime a case regarding flight trouble was opened. That would eliminate many cases with first line spending just a little more time on it.
Good luck with your problem.. hope you will be able to get some help from DJI, in the meantime, get yourself airnav (healthydrones) account and sync there, and try to do the phantomhelp too, and post a link here.

DEFINITELY DO sync your logs to DJI cloud and let them know the date/time of the flight (although I assume it's the last one on your account) - see what they can do for you.
2017-5-24
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Phantomski
Captain
Flight distance : 14869882 ft
United States
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wow, i missed that.. lost 3? That seems a bit excessive!
2017-5-24
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hallmark007
Captain
Flight distance : 9812789 ft
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Ireland
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You lost 3 phantoms , that's crazy dji will love you...
2017-5-25
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Mr Pete
lvl.1
Flight distance : 404219 ft
United Kingdom
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How do you lose three???
2017-5-25
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