trggrhppylmbx
lvl.1
Puerto Rico
Offline
|
I can't imagine Fry's being a sub dealer at the volume they are moving. I also don't think Fry's sells anything that's 'fallen off the truck'. Also, I would understand if DJI would sue a dealer for selling stolen merchandise, but to punish your customers for potentially shady dealers is bad customer service. Again, if I buy from some shady online site I would somewhat understand DJI's stance, but with purchase from a massive electronics chain that has done business in the area for decades a customer should be in the clear.
Finally, if you really want your customers to not buy from unauthorized dealers, please make it clear on the box. A big sticker 'Verify online that this dealer is authorized. No warranty from unauthorized dealers' on the box should be the minimum and also would be a much better deterrent for shady dealers than to punish the customer instead of the shady dealer.
Also, a retail packaged DJI drone is the same quality everywhere, it does not magically become inferior because it is sold through a large chain which happens not to have a contract with DJI. Almost every other electronics brand honors warranty on all regular retail merchandise, because quality is not really a problem. My guess is that the real reason is that Fry's or other dealers take 25% of the total sales price or more off the top, which DJI would rather make themselves by selling through the web store.
I have my reasons, though, not to buy from said web store. So, DJI team, what online stores are authorized - or how do I find out which ones are, as your website seems to show only retail locations? |
|