My drone shut of and crashed for me. I sent it back and it was repaired under warrenty.  I was told it was a battery co.munication error and was not advised to use the old battery.  Today it shows they are shipping it back but not a battery.   If they say not to use the battery and that it was a malfunction. Should they not send a new battery?  Case CAS-531435-R5Z8B1

Was the battery sent in too?

I have relayed your concern to our management. We will help to review your case to see if we have sent you the battery or not. Sorry for the inconvenience caused.

Thank you.    I was told not to send the battery back but can if needed.

So a rep from dji called me and told me that they would send me a new battery.   I received my drone but no battery    back to emailing support

fansa9c7e8c8 Posted at 2017-6-2 12:01
So a rep from dji called me and told me that they would send me a new battery.   I received my drone but no battery    back to emailing support

I'll forward this to the appropriate team to follow up on. Based on what I can see, though, they did supply a battery with the unit. Have you checked through all the packaging?

DJI-Jamie Posted at 2017-6-2 15:35
I'll forward this to the appropriate team to follow up on. Based on what I can see, though, they did supply a battery with the unit. Have you checked through all the packaging?

Yes.   It was not in the box with the drone or in any packaging.   I checked real good cause I was really wanting to fly after not having my drone for over 2 months.

Best of luck.... DJI sent me back someone else drone and I am having a heck of time trying to convince them that their shipping documents are wrong.  I've provided pictures of serial numbers, etc. but they don't seem to get it.  CAS-686067-C8P6K9 or CAS-595520-R2K2K2

fansa9c7e8c8 Posted at 2017-6-5 08:48
Yes.   It was not in the box with the drone or in any packaging.   I checked real good cause I was really wanting to fly after not having my drone for over 2 months.

From what I can see, you should had been notified that they were rectifying the issue for you via email. You'll be up and running again soon.

fans62261e2c Posted at 2017-6-5 09:37
Best of luck.... DJI sent me back someone else drone and I am having a heck of time trying to convince them that their shipping documents are wrong.  I've provided pictures of serial numbers, etc. but they don't seem to get it.  CAS-686067-C8P6K9 or CAS-595520-R2K2K2

Replied your thread, please check it.

DJI-Jamie Posted at 2017-6-5 12:48
From what I can see, you should had been notified that they were rectifying the issue for you via email. You'll be up and running again soon.

I'm getting a little frustrated with DJI.   It took 2 months to send me a new drone after mine had warranty issues. DJI told me not to use the old battery and that they would send a new one.   The opened a case  #  CAS-686075-V0L6S1 on the 5th to send me a new battery.   I still have not even received notification that it has shipped.   I have not been able to fly my drone for 2.5 months due to warranty issues.   DJI care is refusing to extend my DJI care for that 2.5 months even though my drone was out of service for warranty work.   So basically I paid for 12 months of coverage but am only receiving 9.5 months (so far - could be longer).   I have been impressed with how DJI service has gotten back to me in the past but am getting a little frustrated with them due to how slow they move.

fansa9c7e8c8 Posted at 2017-6-14 09:59
I'm getting a little frustrated with DJI.   It took 2 months to send me a new drone after mine had warranty issues. DJI told me not to use the old battery and that they would send a new one.   The opened a case  #  CAS-686075-V0L6S1 on the 5th to send me a new battery.   I still have not even received notification that it has shipped.   I have not been able to fly my drone for 2.5 months due to warranty issues.   DJI care is refusing to extend my DJI care for that 2.5 months even though my drone was out of service for warranty work.   So basically I paid for 12 months of coverage but am only receiving 9.5 months (so far - could be longer).   I have been impressed with how DJI service has gotten back to me in the past but am getting a little frustrated with them due to how slow they move.

I will follow up with the appropriate team to have it sorted. You should see further movement on this shortly.