rmaxwell.dccnet
First Officer
Flight distance : 698661 ft
Canada
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DJI Natalia Posted at 2017-5-26 00:44
That's really frustrating, Ray.
Sincerely sorry for your unpleasant experience, while we are glad to know the new one arrived is working properly!
We're concerned much about customer satisfaction, your feedback provides us motivation to keep improve, thanks again for your support and patience!
As a retired electronics engineer, I would like to say that the engineering in the DJI products is state of the art and is at a very high level. I love their technology.
However, their support and their promised delivery times on new products leaves a lot to be desired. Their policies in these areas are very misguided. The people who manage these areas should be replaced.
Compare their support to my local camera dealer...I bought a Canon 5D MkII and after a month it developed a problem. I took it to my dealer and asked him to send it in. Instead he reached behind the counter and gave me a new camera. I just bought a new Canon 5D MkIV from this very nice dealer.
If you make a living or want to be able to deliver aerial filming services to your clients on a reliable basis you need a second unit as a backup. I have both an Inspire One and an Inspire 2. If I did not have both, I would have been without a workable unit for three months. A second unit is not that much more than subscribing to their new exchange service.
Has anyone had any experience with this service???
Ray
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