Hi there,

My DJI Go 4 app keep crashing on my device. I am on a Android 7.1.2 device and no other issues with other apps, except with DJI Go 4. Can someone please enlighten what is the issue and if is an issue with the app or phone?

Error log of the app below.

05-27 01:45:48.094 I/ActivityManager(1771): START u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10200000 cmp=dji.go.v4/dji.pilot.main.activity.DJILauncherActivity bnds=[483,1638][787,1996] (has extras)} from uid 10047 on display 0
05-27 01:45:48.117 I/ActivityManager(1771): Start proc 17335:dji.go.v4/u0a135 for activity dji.go.v4/dji.pilot.main.activity.DJILauncherActivity
05-27 01:45:48.241 W/Tinker.TinkerLoader(17335): tryLoadPatchFiles:patch dir not exist:/data/user/0/dji.go.v4/tinker
05-27 01:45:48.242 E/DJIApplicationLike(17335): onBaseContextAttached
05-27 01:45:48.248 W/Tinker.Tinker(17335): tinker patch directory: /data/user/0/dji.go.v4/tinker
05-27 01:45:48.248 I/Tinker.TinkerLoadResult(17335): parseTinkerResult loadCode:-2, process name:dji.go.v4, main process:true, systemOTA:false, oatDir:null, useInterpretMode:false
05-27 01:45:48.249 I/Tinker.DefaultLoadReporter(17335): patch loadReporter onLoadResult: patch load result, path:/data/user/0/dji.go.v4/tinker, code: -2, cost: 2ms
05-27 01:45:48.261 E/DJIApplicationLike(17335): onCreate
05-27 01:45:48.450 I/DJIApplicationLike(17335): EventBus index success!!!
05-27 01:45:48.471 E/AlarmManager(1771): RTC Alarm: 0 null dji.go.v4 dji.go.v4/cn.jpush.android.service.AlarmReceiver
05-27 01:45:48.471 V/AlarmManager(1771): set(PendingIntent{37b8939: PendingIntentRecord{3052b03 dji.go.v4 broadcastIntent}}) : type=0 triggerAtTime=1495821038470 win=0 tElapsed=11395003 maxElapsed=11395003 interval=0 flags=0x1
05-27 01:45:48.514 I/dji.go.v4(17335): type=1400 audit(0.0:446): avc: denied { read } for name="anr" dev="sda9" ino=729089 scontext=u:r:untrusted_app:s0:c512,c768 tcontext=ubject_r:anr_data_file:s0 tclass=dir permissive=1
05-27 01:45:48.565 D/FPVController(17335): try to load libdjivideo.so
05-27 01:45:48.571 D/Lightbridge(17335): load interface in register_DJICamController()
05-27 01:45:48.571 D/Lightbridge(17335): loaded DJIVideoJNI.cpp :JNI_OnLoad() go to end
05-27 01:45:48.630 E/DJIProductManager(17335): lType=Orange lrcType=Orange
05-27 01:45:48.633 D/DJIProductManager(17335): DJIProductManager register
05-27 01:45:48.642 E/DJIUsbAccessoryReceiver(17335): start accessory receiver
05-27 01:45:48.716 E/DJIComponentManager(17335): DataEvent = ConnectLose
05-27 01:45:48.718 E/DJIComponentManager(17335): Sat May 27 01:45:48 GMT+08:00 2017updateValue
05-27 01:45:48.731 I/DJISDKCache(17335): init
05-27 01:45:48.732 E/DJISDKCacheHWAbstractionLayer(17335): init
05-27 01:45:48.735 I/DJISDKCacheHWAbstraction(17335): init, abstraction : a, component : Product, index : 0
05-27 01:45:48.747 E/DJISDKCacheProductAbstraction(17335): model : null
05-27 01:45:48.748 I/DJISDKCacheHWAbstractionLayer(17335): addCameraAbstraction None None
05-27 01:45:48.749 E/DJISDKCacheHWAbstractionLayer(17335): battery add abstration. platformType = None
05-27 01:45:48.750 I/DJISDKCacheHWAbstraction(17335): init, abstraction : b, component : RemoteController, index : 0
05-27 01:45:48.764 D/DJIFlycParamInfoManager(17335): readToMemory size = 673
05-27 01:45:49.525 W/System.err(17335): java.lang.RuntimeException: Unable to create application dji.pilot.publics.objects.DJIApplication: java.security.ProviderException: Failed to load generated key pair from keystore
05-27 01:45:49.526 W/System.err(17335):  at dji.midware.data.forbid.db.FlyfrbBaseDbManager.getDbAliasAc(Unknown Source)
05-27 01:45:49.526 W/System.err(17335):  at dji.midware.data.forbid.db.FlyforbidDbManager.getDb(Unknown Source)
05-27 01:45:49.526 W/System.err(17335):  at dji.midware.data.forbid.db.FlyfrbBaseDbManager.<init>(Unknown Source)
05-27 01:45:49.526 W/System.err(17335):  at dji.midware.data.forbid.db.FlyforbidDbManager.<init>(Unknown Source)
05-27 01:45:49.526 W/System.err(17335):  at dji.midware.data.forbid.db.FlyforbidDbManager.init(Unknown Source)
05-27 01:45:49.526 W/System.err(17335):  at dji.midware.data.forbid.DJIFlyForbidController.<init>(Unknown Source)
05-27 01:45:49.526 W/System.err(17335):  at dji.midware.data.forbid.DJIFlyForbidController.getInstance(Unknown Source)
05-27 01:45:49.526 W/System.err(17335):  at dji.pilot.publics.util.e.c(Unknown Source)
05-27 01:45:49.527 W/System.err(17335):  at dji.pilot.publics.objects.DJIApplicationLike.onCreate(Unknown Source)
05-27 01:45:49.540 E/DJICrashHandler(17335): uncaughtException 2
05-27 01:45:49.541 E/DJICrashHandler(17335): uncaughtException 3
05-27 01:45:49.742 E/DJICrashHandler(17335): uncaughtException 4
05-27 01:45:50.361 E/Tinker.TinkerUncaughtExceptionHandler(17335): uncaughtException:Unable to create application dji.pilot.publics.objects.DJIApplication: java.security.ProviderException: Failed to load generated key pair from keystore
05-27 01:45:50.365 E/Tinker.UncaughtHandler(17335): catch exception when loading tinker:java.lang.RuntimeException: Unable to create application dji.pilot.publics.objects.DJIApplication: java.security.ProviderException: Failed to load generated key pair from keystore
05-27 01:45:50.365 E/Tinker.UncaughtHandler(17335):  at dji.midware.data.forbid.db.FlyfrbBaseDbManager.getDbAliasAc(Unknown Source)
05-27 01:45:50.365 E/Tinker.UncaughtHandler(17335):  at dji.midware.data.forbid.db.FlyforbidDbManager.getDb(Unknown Source)
05-27 01:45:50.365 E/Tinker.UncaughtHandler(17335):  at dji.midware.data.forbid.db.FlyfrbBaseDbManager.<init>(Unknown Source)
05-27 01:45:50.365 E/Tinker.UncaughtHandler(17335):  at dji.midware.data.forbid.db.FlyforbidDbManager.<init>(Unknown Source)
05-27 01:45:50.365 E/Tinker.UncaughtHandler(17335):  at dji.midware.data.forbid.db.FlyforbidDbManager.init(Unknown Source)
05-27 01:45:50.365 E/Tinker.UncaughtHandler(17335):  at dji.midware.data.forbid.DJIFlyForbidController.<init>(Unknown Source)
05-27 01:45:50.365 E/Tinker.UncaughtHandler(17335):  at dji.midware.data.forbid.DJIFlyForbidController.getInstance(Unknown Source)
05-27 01:45:50.365 E/Tinker.UncaughtHandler(17335):  at dji.pilot.publics.util.e.c(Unknown Source)
05-27 01:45:50.365 E/Tinker.UncaughtHandler(17335):  at dji.pilot.publics.objects.DJIApplicationLike.onCreate(Unknown Source)
05-27 01:45:50.367 E/AndroidRuntime(17335): Process: dji.go.v4, PID: 17335
05-27 01:45:50.367 E/AndroidRuntime(17335): java.lang.RuntimeException: Unable to create application dji.pilot.publics.objects.DJIApplication: java.security.ProviderException: Failed to load generated key pair from keystore
05-27 01:45:50.367 E/AndroidRuntime(17335):  at dji.midware.data.forbid.db.FlyfrbBaseDbManager.getDbAliasAc(Unknown Source)
05-27 01:45:50.367 E/AndroidRuntime(17335):  at dji.midware.data.forbid.db.FlyforbidDbManager.getDb(Unknown Source)
05-27 01:45:50.367 E/AndroidRuntime(17335):  at dji.midware.data.forbid.db.FlyfrbBaseDbManager.<init>(Unknown Source)
05-27 01:45:50.367 E/AndroidRuntime(17335):  at dji.midware.data.forbid.db.FlyforbidDbManager.<init>(Unknown Source)
05-27 01:45:50.367 E/AndroidRuntime(17335):  at dji.midware.data.forbid.db.FlyforbidDbManager.init(Unknown Source)
05-27 01:45:50.367 E/AndroidRuntime(17335):  at dji.midware.data.forbid.DJIFlyForbidController.<init>(Unknown Source)
05-27 01:45:50.367 E/AndroidRuntime(17335):  at dji.midware.data.forbid.DJIFlyForbidController.getInstance(Unknown Source)
05-27 01:45:50.367 E/AndroidRuntime(17335):  at dji.pilot.publics.util.e.c(Unknown Source)
05-27 01:45:50.367 E/AndroidRuntime(17335):  at dji.pilot.publics.objects.DJIApplicationLike.onCreate(Unknown Source)
05-27 01:45:50.372 W/ActivityManager(1771):   Force finishing activity dji.go.v4/dji.pilot.main.activity.DJILauncherActivity
05-27 01:45:50.773 W/art     (17335): Long monitor contention with owner DJILinkDaemonService (17387) at void java.net.PlainSocketImpl.socketConnect(java.net.InetAddress, int, int)(PlainSocketImpl.java:-2) waiters=0 in dji.midware.sockets.P3.f dji.midware.sockets.P3.f.getInstance() for 1.128s
05-27 01:45:50.775 E/DJIUsbAccessoryReceiver(17335): receiver destroySession
05-27 01:45:50.883 W/ActivityManager(1771): Activity pause timeout for ActivityRecord{9b4caf6 u0 dji.go.v4/dji.pilot.main.activity.DJILauncherActivity t582 f}
05-27 01:45:50.891 I/WindowManager(1771): Failed to capture screenshot of Token{8158ef7 ActivityRecord{9b4caf6 u0 dji.go.v4/dji.pilot.main.activity.DJILauncherActivity t582 f}} appWin=Window{61223e7 u0 Starting dji.go.v4} drawState=4
05-27 01:45:51.729 W/ActivityManager(1771):   Force finishing activity dji.go.v4/dji.pilot.main.activity.DJILauncherActivity
05-27 01:45:51.729 I/ActivityManager(1771): Killing 17335:dji.go.v4/u0a135 (adj 0): crash

just updated to the new go 4 and it doesnt work anymore !!! keeps crashing all the time. i have android 7 on it. tried it on 2nd phone without android 6 and it works there!! WTF - DJI has not made it compatible for Android 7 ??? and i now i am stuck ? many here have the same issue