bcjkdem1
Second Officer
United States
Offline
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Don't wait patiently. You have a right to be upset with DJI's incorrect timeframes for every step of the repair process, when you paid a thousand dollars for this piece of equipment...
Call the support number, get names of everyone you talk to, ask to talk to supervisors, and take copious notes on everything that happens (and all of the bs you are bound to hear).
Post all of your notes on here so the moderators see it, and hopefully take action, in their desperate hopes that other potential buyers on the forum don't see how bad DJI's customer/repair service really is....
That's the only way I got anywhere with them after a month and half of the runaround...
Good luck, and godspeed, my friend! You are gonna need it! |
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