Dog Man
Second Officer
Flight distance : 34380 ft
United States
Offline
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Shipped two DOA batteries to be repair to DJI, CAS_581412-T1G0l5, DJI shipped only 1-battery back (repaired), call the help line 10 minutes after opening the return box,
they said to send in a picture of what I got back, which I did right away, tried to enclose pictures here but could not load file to big, but help deck has them, next email DJI send me there picture of 2-batteries on a deck with my order# not in the box but on a desktop, called DJI back again told them again they owed me a battery, basily they said that I have both of the batteries,
at this point I was getting HOT, while want for 20 minutes to get to talk them I looked at the shipping box, the UPS label on it said shipping weight 2lb, I get out my 5lb scale & guess what, 1-battery & the box weights 2lb, so I told the support person that, he agree that that was too light for 2-batteries, which should be about 4lb, said they would be getting back to me, but I have hear nothing.
I need help...............
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