I was wondering if anyone else has had these similar issues when getting your DJI product repaired by DJI.
BACKSTORY: I had a crash where the majority of the damage happened to the gimbal and one stabilizing struts was broken.
On April 16th I issued the repair and shipped it out immediately. On May 2 DJI acknowledged they received the shipment (10 day AFTER UPS said it was delivered) On May 3 things sped up a little (Because they wanted payment) · Damage was assessed · Quote was sent · Payment was received.
On May 12 (9 days later) the unit was repaired.
(Which only took 3 hours, according to the quote) · I received an email that my aircraft would be shipped out within 2
business days.
On May 22nd, (10 days later) I contacted support and was like “My drone was fixed 10 days ago, why has it not been shipped?” · Later that day it was shipped out
Here is where everything goes sideway.
On May 26th (40 days after I initiated my repair service request) I received my drone…or that is what I though.
Upon opening the box I found someone else drone was sent to me. I know because the serial number was different, the FAA tag was written with a sharpie on the plastic and it was aircraft was heavily used (abused). I mean HEAVILY USED.
On May 26th I immediately contact customer support to inform them of this shipping error. They issue a return RMA/Case Number and assure me that this will be taken care of and my original drone will be sent back to me 2 day shipping.
On June 5th (9 Days Later – 49 days after my initial RMA request) I get a letter from DJI basically saying this is the way it is, you are stuck with this drone, deal with it. There is no way they can find my original drone. Which is odd since there is a timeline for the repair process. Something does not seem right. I have my drone’s (serial number) registered to my business and am follow ALL the FAA requirement for me to legally fly my drone for commercial purposes. I am wondering if I need to bring the Atorney General and The Better Business Bureau in on this to get my drone back. Frustrated
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