Hi. I have a new Mavic and I took out refresh. I have a question about what cover I have if the Mavis as a fly away and am unable to recover it. Thanks

Hi! Congrats on your new Mavic. We appreciate your question on the Refresh insurance. Most information on the Refresh insurance can be found here: http://www.dji.com/service/djicare-refresh/info#s5  

Here is information on what is excluded:

Ⅱ.Exclusions
DJI Care Refresh does not cover the following:
1) Lost or partially lost aircraft, gimbal or accessories.
2) Stolen, forgotten, or abandoned product.
3) Damage caused by flight under unsuitable conditions.
4) Remote controller, battery of Inspire 2, Phantom 4 Pro and Phantom 4 Advanced, and modification accessories.
5) Deliberate losses.
6) Abrasions and shell damage that do not affect the performance of the product.
7) Direct or indirect losses caused by force majeure.
8) Replacement requests for damage incurred outside the period of validity.
9) Extra fees resulting from technical enhancements or performance improvements.
10) Damage resulting from modifications that are not in accordance with manual recommendations, or the use of incompatible batteries and charger.
11) Damage resulting from the use of third party accessories, batteries or software.

Just to add to Mark's statement, you can still attempt a warranty claim on a lost aircraft should you feel that it was due to a malfunction and not pilot error or outside forces (bird strike, excessive wind etc.). In those cases, you would contact the Support team and provide your synced Go app flight records for further analysis.

I read the refresh stuff a good few times and it's not clear at all.

So really refresh only cover you if you have a drone to side back?

FraserF Posted at 2017-6-8 02:17
I read the refresh stuff a good few times and it's not clear at all.

So really refresh only cover you if you have a drone to side back?

That's right, any stolen, lost, flyaway, fell into water and cannot get it etc won't be covered by DJI Care Refresh, we are sorry for the inconvenience.

Noted thanks.

DJI Mindy Posted at 2017-6-8 04:25
That's right, any stolen, lost, flyaway, fell into water and cannot get it etc won't be covered by DJI Care Refresh, we are sorry for the inconvenience.

Mindy,
Is there a way to flag my drone as stolen in your system in case it's returned for repair.
I'd like at least it not returned to the thief if you can't return it to me.

Thanks!

TV_Emmys Posted at 2017-7-16 13:03
Mindy,
Is there a way to flag my drone as stolen in your system in case it's returned for repair.
I'd like at least it not returned to the thief if you can't return it to me.

I understand your pain but we are unable to do that in the system, you have our apologize.