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Factory new Zenmuse X5S keeps loud grinding noise
1610 4 2017-6-8
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Tuukkuli
lvl.4
Flight distance : 427346 ft
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Finland
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Just reveived my Inspire 2 and Zenmuse X5S. Updated all and booted the drone.

The Zen keeps very loud grinding and rattiling noise. Please see the video. Is this normal?

I think it sounds like there is something quite near destruction in the X5S system. Quality control issue perhaps?


2017-6-8
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Tuukkuli
lvl.4
Flight distance : 427346 ft
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Finland
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Can please someone from DJI comment on this? The gimbal is brand new. I don't think brand new one should sound like this?!
2017-6-9
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SkySight Aerial
Second Officer
Flight distance : 3312018 ft
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United Kingdom
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If it's any use, mine does exactly the same thing in calibration mode but seems to clear and work normally. I would also be interested in DJI's input on this.  
2017-6-10
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RR3DR
lvl.1
Flight distance : 108104 ft
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United States
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I would be as well. I am noticing this with my brand new Z30.
2017-10-4
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DJE_tas
lvl.1
Australia
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RR3DR Posted at 2017-10-4 10:13
I would be as well. I am noticing this with my brand new Z30.

There should not be any grinding noises - I have an X4S that is silent when running, and I have a replacement Z30 that is quiet (I wouldn't say silent). My first Z30 straight out of the box had a grinding noise - a little louder than Tuukkuli's video. I noted that the grinding noise would stop if I lifted the nose of the camera a tiny bit, so I suspected a gimbal motor problem. DJI got me to reinstall the camera firmware and then on second start up the camera swung violently on the gimbals and then died. I sent it back to DJI who confirmed two failed gimbal drives.

For a brand new product, this appears to be a quality control issue.
2017-10-6
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