HD Pilot
![](https://forum44.djicdn.com/data/attachment/common/c5/common_13_usergroup_icon.png) lvl.4
Flight distance : 5242231 ft
United States
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Andrey Shchepalin Posted at 5-1 16:23
Hi All, the same thing happened to me on day 1 of receiving the drone. My drone was 285ft away and all of the sudden I lost the connection, black screen and aircraft was found on the ground. I ran to find it and see whats going on and goggles re-connected to the drone mid way and I saw clear signal with camera pointing to neighbor's driveway. The drone was not recording the video but my neighbor said he saw the drone suddenly flying straight and eventually hitting the tree and falling down. Worth mentioning that I was only a few mins in the flight and everything Goggles, drone battery and RC3 have a full battery charge.
So here it goes, reached out to DJI and they told me to create "replacement" case which I did with the topic "Photo/Video Capturing or Image Transmission Issue - Image transmission screen black out" ... 7 days later, I am getting response today from DJI with the following "This case is non-warranty due to pilot error under normal mode. Please let us know if you would like your unit to be transferred to repair or shipped back as it does not qualify for replacement. "
Andrey, I hope DJI will make it good. I would suggest reaching out to their support supervisor and report others have had similar issues.
Mine was not damaged, and I returned it. But in the years I have been flying drones, I can recount maybe 8 times I've crashed my DJI drones, and these were due to my stupid mistakes. As for out of the box, with ALL updates, and to have the drone lose connection and dart at an incline to the ground, I knew this was not normal. Within a week after my incident I started finding others out on the web reporting similar issues, including weird RTH problems.
BTW, the Avata 1 is still a proven FPV Cinewoop, even with some of the issues, it's still a good drone, also, it's built like a tank!
Keep us posted please!. |
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