DJI Tony
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djiuser_O3Dd6EdZZTMy Posted at 3-29 19:55
Greetings,
This remote ID error issue has been happening for well over a month. I will attach 11 or more emails showing communication back-and-forth from DJI Support with no apparent solutions. I'm not able to find anyone with DJI who can pinpoint the error or errors causing this problem. I've spent hours on the phone with DJI Support giving information that they requested. There seems to be no coherent continuation of dialogue; i.e. consecutive emails from DJI asked for the same information repeatedly. It's also worth observing that I have never had this issue before using this equipment for years. This issue only showed up a month or so ago. I still have no resolution to get this equipment operational without the remote ID error.
Hi there. Sorry about the trouble. If it's fine, can you please post the screenshot showing the firmware version, app version, GPS function on the phone, and the app permission; a video showing the operation and the issue, and then DM me the app log, and goggles log? To get the app logs, please connect the phone used with the aircraft to a computer and then export all data under the "Logs" folder.
For the goggles log:
1. Power on the goggles;
2. Connect the goggles to the PC via a Type-C cable;
3. Open the downloaded DJI Assistant 2 (Consumer Drones series), then enter the main page and click "Log Export" to export the goggles log.
You can upload the files to any file-sharing site like Google Drive and then send us the link. Thank you for your patience. Have a nice day. |
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