Hey guys,

I’ve been using my RS3 with the Tilta Ring Grip with no issues, and have now upgraded to the RS4 Pro. While the gimbal works as expected with the Ring Grip, I get a 0% battery indication on the RS4 Pro screen and the DJI Ronin app even though the RS4 Pro battery is fully charged. The only way to check the actual battery charge is via the green lights on the battery grip itself.

Anyone else experience this?

Hi, navinramaswaran. Thank you for reaching out. Let me forward your concern to our relevant team for further checking. I'll keep you posted.

DJI Gamora Posted at 5-9 18:45
Hi, navinramaswaran. Thank you for reaching out. Let me forward your concern to our relevant team for further checking. I'll keep you posted.

Much appreciated!

navinramaswaran Posted at 5-9 19:10
Much appreciated!

You're most welcome, navinramaswaran. I'll let you know once I receive feedback from them.

navinramaswaran Posted at 5-9 19:10
Much appreciated!

Hi, navinramaswaran. Thank you for patiently waiting. Currently, our R&D engineers are identifying the root cause and will ensure consistency with the display logic of the RS 3 Pro. The issue will be fixed in the next firmware update. Thank you for your understanding and support.
Temporary Solution: Determine the battery level through the battery handle indicator light.

DJI Gamora Posted at 5-13 00:52
Hi, navinramaswaran. Thank you for patiently waiting. Currently, our R&D engineers are identifying the root cause and will ensure consistency with the display logic of the RS 3 Pro. The issue will be fixed in the next firmware update. Thank you for your understanding and support.
Temporary Solution: Determine the battery level through the battery handle indicator light.

Great! Thank you.

navinramaswaran Posted at 5-13 07:01
Great! Thank you.

Hi, navinramaswaran. You're most welcome. Should you need further assistance, please let us know.

Also having this issue! Hope to see it resolved soon. Thanks.