Bullseyee
lvl.2
Portugal
Offline
|
DJI Gamora Posted at 5-3 07:24
Thank you for patiently waiting, Bullseyee. Our relevant team recommended sending it back for repair. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. Your kind understanding is appreciated and thank you for your continued support.
Hi Gamora,
I've already opened a case like you requested.
I can send the link, but i guess you can check from the email associated with my account for privacy reasons.
I have some question which i also pointed out in the form, which is, should i send the whole Avata fly more package , or just the goggles since its the only item with problems ?
Also, around 1 year ago, when i requested a repairment, and i got a very specific label, to be attached to the package, and the whole shipment was done by UPS which i have a pickup point nearby.I only received an email atm after opening the repair case, but it was nothing like the previous case regarding two batteries.
I haven't got any label to use to send the goggles, any specific reason for that ?
Will i receive a follow up email with that info ?
|
|