I just got my Osmo pocket and when trying to activate it, it get the message:
“activation failed SN locked".
I tried with 2 android devices and 2 Ios devices and get the same issue, with wifi or Cellular data.

Has anyone experienced any similar issue?

I read about a few of these issues when Osmo Pocket first launched.  Most had to return them to DJI.  Others had SN not yet entered in activation database.  Your best bet is to contact DJI Support.

Hello there. I am sorry for the trouble this has caused and thank you for reaching out. Since you are receiving this error message “activation failed SN locked" when activating your DJI Osmo Pocket. I would recommend for you to contact our DJI Support Team at https://www.dji.com/support for further assistance. Again, I am sorry for the trouble this has caused and thank you for your understnding.

hello!

i do have the same problem with my new dji osmo pocket ? what can i do ?

SN : 0W7CG8W0131457

i'm sure it wasn't stolen

I just got my Osmo Action 3  and when trying to activate it, it get the message:
“activation failed SN locked".
I tried with 2 android devices

kulibin Posted at 7-31 12:06
I just got my Osmo Action 3  and when trying to activate it, it get the message:
“activation failed SN locked".
I tried with 2 android devices

Hello there, kulibin. Sorry for the inconvenience. May I know where you bought your Osmo Action 3? And can you please DM me the serial number for further checking? I appreciate your patience.

DJI Tony Posted at 7-31 20:01
Hello there, kulibin. Sorry for the inconvenience. May I know where you bought your Osmo Action 3? And can you please DM me the serial number for further checking? I appreciate your patience.

Good day! Serial number of cameras 5S4DK9M00A7N6Z
Friends bought in Saksatun, as a gift, and sent it to me in Ukraine! The seller in Saksatoon said that it was necessary to activate in America. Now I have a problem with activation.

kulibin Posted at 8-10 00:06
Good day! Serial number of cameras 5S4DK9M00A7N6Z
Friends bought in Saksatun, as a gift, and sent it to me in Ukraine! The seller in Saksatoon said that it was necessary to activate in America. Now I have a problem with activation.

Hey there. I replied to your DM. Kindly check your inbox. Have a great day ahead.

DJI Tony Posted at 2023-8-10 00:47
Hey there. I replied to your DM. Kindly check your inbox. Have a great day ahead.

Dear Tony, I really need your help, I encountered the same problem, I wrote you full information in private messages. Thanks in advance for your answer.

djiuser_u5RE68Mnq63Q Posted at 2-14 00:10
Dear Tony, I really need your help, I encountered the same problem, I wrote you full information in private messages. Thanks in advance for your answer.

Hi there. Sorry about the trouble. I have not received any message yet. I will send you a DM please check your inbox. Thank you.

DJI Tony Posted at 2-14 01:02
Hi there. Sorry about the trouble. I have not received any message yet. I will send you a DM please check your inbox. Thank you.

5S4DK9Q00ARBM4, Activation failed. SN locked. This is the message I receive when activating in the DJI Mimo mobile app (Android)

djiuser_u5RE68Mnq63Q Posted at 2-14 01:14
5S4DK9Q00ARBM4, Activation failed. SN locked. This is the message I receive when activating in the DJI Mimo mobile app (Android)

Thank you very much. I got your message and I have already replied. Please kindly check your inbox. Thank you.

Same here) Bought osmo action 4 camera, try to acitvate and got sn locked message - camera was sealed, so don't understand what happened, serial is 6S6XLAX00A22C6, tried several IOS and android phones.

Help sn bloqueado no puedo activar la nueva camara osmo 4

tupercav Posted at 4-11 02:48
Same here) Bought osmo action 4 camera, try to acitvate and got sn locked message - camera was sealed, so don't understand what happened, serial is 6S6XLAX00A22C6, tried several IOS and android phones.

Hi tupercav. Sorry about the trouble. May we know where you bought your Action 4? Thank you.

fans157fd38b Posted at 4-26 18:47
Help sn bloqueado no puedo activar la nueva camara osmo 4

Hi there. Thank you for reaching out. May we know the error message and can you send me the serial number through Personal Message? Thank you.

Hello, I would like you to help me DJ Tony with my action 3 camera it also says sn not registered please thank you.

Hi there. I just bought an Action 4 but it says 'SN locked' and I cannot activate it. The DJI support team says that my bank transaction was not authorized, but I saw it normal from my side. Could you please help me activate it?

Jose Figueredo5 Posted at 4-30 22:13
Hello, I would like you to help me DJ Tony with my action 3 camera it also says sn not registered please thank you.

Hi there. Sorry about the trouble. May we know where you bought it? If you are getting the same 1112 error as above, please send me the serial number Personal Message. Thank you.

John Wu2 Posted at 5-2 14:03
Hi there. I just bought an Action 4 but it says 'SN locked' and I cannot activate it. The DJI support team says that my bank transaction was not authorized, but I saw it normal from my side. Could you please help me activate it?

Hi there, John. Are you also getting the 1112 error? If so, please send me the serial number and where you bought it. Thank you.

Hello
I got my Osmo Pocket 3 and when trying to activate it, it get the message:
“activation failed SN locked".
My SN 5WTZM230022RHH

Hi,
I have my DJI Osmo Action 4 and I can’t activate it. Serial number is locked with no other errors.

My S/N: 6S6XLCJ00A4L8Q

Hi
Check my serial number: 5wtzm4j002r7v9

I got my Osmo Pocket 3 and when trying to activate it, it get the message: “activation failed SN locked".
Never had a problem with my RS3pro. Can someone help me? My SN number is 5WTZM2P0023M10

Hello there. I am sorry for the trouble this has caused and thank you for reaching out. Since you are receiving this error message “activation failed SN locked" when activating your DJI Osmo Pocket. I would recommend for you to contact our DJI Support Team at https://www.dji.com/support for further assistance. Again, I am sorry for the trouble this has caused and thank you for your understanding.

DJI Natalia Posted at 6-1 14:11
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. Since you are receiving this error message “activation failed SN locked" when activating your DJI Osmo Pocket. I would recommend for you to contact our DJI Support Team at https://www.dji.com/support for further assistance. Again, I am sorry for the trouble this has caused and thank you for your understanding.

Difficult to find an email address to get in contact. There is only a chat function from Monday to Friday.

djiisgreat Posted at 6-2 03:07
Difficult to find an email address to get in contact. There is only a chat function from Monday to Friday.

Dear customer, we apologize for the unpleasant experience. After checking, this machine encountered logistics exception issue before, that's why we lock it while investigating with the courier company to protect our customer's benefit. We have compensated the original owner.

We understand you are innocent, May I know where did you order it? We highly suggest you request a refund from your reseller. If the reseller refuses, we suggest reporting to the local police to protect your benefit. Please inform the reseller that this machine is owned by DJI. Kindly ask them to return it to DJI for a refund or replacement.

Also, you can use our chat support to provide us the details or you can DM us through our DJI social media platform for further assistance.

DJI Natalia Posted at 6-2 13:12
Dear customer, we apologize for the unpleasant experience. After checking, this machine encountered logistics exception issue before, that's why we lock it while investigating with the courier company to protect our customer's benefit. We have compensated the original owner.

We understand you are innocent, May I know where did you order it? We highly suggest you request a refund from your reseller. If the reseller refuses, we suggest reporting to the local police to protect your benefit. Please inform the reseller that this machine is owned by DJI. Kindly ask them to return it to DJI for a refund or replacement.

Thanks,
I hoped a different answer... i have contacted the seller, but also the auction site Marktplaats because I want my money back.
And its of course not good that these products are on the market. I copied your comment.
will update later.

djiisgreat Posted at 6-2 20:44
Thanks,
I hoped a different answer... i have contacted the seller, but also the auction site Marktplaats because I want my money back.
And its of course not good that these products are on the market. I copied your comment.

Unfortunatelly,
Marktplaats, our local auction site in The Netherlands, cannot do anything about it. I can report it to the local police, which cost me a lot of time. I do think I will do that later, because I don't like this.
Meanwhile I lost a lot of money - my fault.
regards,

Meanwhile my Osmo Pocket 3 is useless. Better send it back to DJI?

Hello

I got my Dji Osmo Action 3 and when trying to activate it, it get the message:

"activation failed SN locked".

My SN 5S4XL82000246Z

djiuser_GfVId1k9xxTS Posted at 6-3 19:17
Hello

I got my Dji Osmo Action 3 and when trying to activate it, it get the message:

Hi there, we do apologize for any inconvenience caused. For us to check further on this for you, could you please confirm the platform the product was purchased from? Is your DJI Osmo Action 3 purchased from the DJI Website or other channels?

Thank you for your patience.

djiisgreat Posted at 6-3 12:06
Meanwhile my Osmo Pocket 3 is useless. Better send it back to DJI?

After I had a good conversation with DJI customer service, I have reported it via the internet to the police and also on marketplace. I hope I will get my money back and the seller will never again take this into his head to sell a product that does not belong to him.

DJI Stephen Posted at 2020-12-10 19:50
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. Since you are receiving this error message “activation failed SN locked" when activating your DJI Osmo Pocket. I would recommend for you to contact our DJI Support Team at https://www.dji.com/support for further assistance. Again, I am sorry for the trouble this has caused and thank you for your understnding.

Hi, can you help me too?? I cannot activated dji action 4 with same problem

My sn: 6S6XM1S00A6TS0

The DJI Osmo Action 4 Stardard Combo camera was purchased in the USA, but I cannot activate it in Russia - it says that the serial number is blocked.
Number 6S6XM1S00A6U8A