erreur du capteur optique (optical sensor error)

Cleo028 · 2023-10-15

bonjour,
lors de ma dernière session de vol, j'ai reçu un message d'erreur du capteur optique.

Aujourdhui j'ai voulu voler un peu et lors de mes trois décollages, la flèche de ma télécommande dane le coins de l'écran en bas à gauche, ne pointe plus en direction de mon drône un fois qu'il a parcouru environ 100 mêtres seulement. j'ai fait trois tentatives et les trois fois, la flèche ne veut plus pointer en direction du drône.

quelqu'un a déjà eu ce problème ?

merci

error message

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Hello,
during my last flight session, i received an error message from the optical sensor.

Today, I wanted to fly a little and during my three take-offs, the arrow on my remote control in the bottom left corner of the screen, no longer points in the direction of my drone once it has travelled only about 100 metres. I made three attempts and all three times, the arrow no longer wants to point in the direction of the drone.

Has anyone ever had this problem?
thanks

DJI Tony · 2023-10-16

Hello, Cleo28. Sorry about the inconvenience. Have you ever experienced any collisions or hard landing before this issue occured?

Cleo028 · 2023-10-16

DJI Tony Posted at 10-16 00:58
Hello, Cleo28. Sorry about the inconvenience. Have you ever experienced any collisions or hard landing before this issue occured?

Hello,
Thank you for you rapide answer.

Yes, I have two times, in the beginning where I just have my drone, that I have been too near of a bush, and I had touch it when I was about two feets hight. But I have not experience the optic sensor since those landing. And since I saw my arrow problem, ( 2 days ago) I have not been able to try fling again. Raining in Quebec City …. I hope tomorrow I will be able to try an other flight to see if the problem is still there.

I had those two events on august 22 and on September 23.

DJI Tony · 2023-10-16

Cleo028 Posted at 10-16 19:44
Hello,
Thank you for you rapide answer.

Hi there. Can you please try calibrating the vision sensor using the DJI Assistant 2? You can download it on your computer here: https://www.dji.com/global/downl ... sumer-drones-series. You can also refresh the firmware using the Assistant 2. For the arrow problem, may I know what is your remote controller?

Cleo028 · 2023-10-16

DJI Tony Posted at 10-16 21:46
Hi there. Can you please try calibrating the vision sensor using the DJI Assistant 2? You can download it on your computer here: https://www.dji.com/global/downloads/softwares/dji-assistant-2-consumer-drones-series. You can also refresh the firmware using the Assistant 2. For the arrow problem, may I know what is your remote controller?

Hello
Yes, my rc is the DJ RC
( the one with the screen )

DJI Tony · 2023-10-17

Cleo028 Posted at 10-16 23:59
Hello
Yes, my rc is the DJ RC
( the one with the screen )

Thank you. Please try calibrating the DJI RC's compass by going to the remote's "Settings" and then selecting compass for to start with the calibration.

Cleo028 · 2023-10-17

DJI Tony Posted at 10-17 00:34
Thank you. Please try calibrating the DJI RC's compass by going to the remote's "Settings" and then selecting compass for to start with the calibration.

Ok thank’s a lot

I’ii make it before my next flight and I’ll return here with the results !

Have a nice day

Cleo028 · 2023-10-17

DJI Tony Posted at 10-16 21:46
Hi there. Can you please try calibrating the vision sensor using the DJI Assistant 2? You can download it on your computer here: https://www.dji.com/global/downloads/softwares/dji-assistant-2-consumer-drones-series. You can also refresh the firmware using the Assistant 2. For the arrow problem, may I know what is your remote controller?

I can only refresh firemware or downgrade of it. No other options are available. I can’t find how to calibrate Vision sensor with the DJI assistant 2 … and i have been able to test it today. the problem is still there for my DJ RC. today the arrow is pointing the opposite side of where is the drone. i must turn back to my drone for the arrow point to the good direction of the drone. and for the RC, i can't make the compass calibration.

arrow

i hope that i explain well ...

DJI Tony · 2023-10-17

Cleo028 Posted at 10-17 11:12
I can only refresh firemware or downgrade of it. No other options are available. I can’t find how to calibrate Vision sensor with the DJI assistant 2 … and i have been able to test it today. the problem is still there for my DJ RC. today the arrow is pointing the opposite side of where is the drone. i must turn back to my drone for the arrow point to the good direction of the drone. and for the RC, i can't make the compass calibration.

[view_image]

Thank you very much, Cleo028. Let me refer this to the related team for checking, I will get back to you soon. I appreciate your patience.

DJI Tony · 2023-10-18

Cleo028 Posted at 10-17 11:12
I can only refresh firemware or downgrade of it. No other options are available. I can’t find how to calibrate Vision sensor with the DJI assistant 2 … and i have been able to test it today. the problem is still there for my DJ RC. today the arrow is pointing the opposite side of where is the drone. i must turn back to my drone for the arrow point to the good direction of the drone. and for the RC, i can't make the compass calibration.

[view_image]

Hi, Cleo028. Do you have a video showing a clearer view of the radar orientation? Thank you very much.

Cleo028 · 2023-10-18

DJI Tony Posted at 10-18 00:01
Hi, Cleo028. Do you have a video showing a clearer view of the radar orientation? Thank you very much.

hello, i'm sorry, i didn't take a recording of the screen because i wanted to show my rotation in relation to the drone. i've put 3 freeze-frames of the video clip

01 = facing the drone
02 = quarter turn
03 = completely back to the drone

i had put a red arrow to show where is the little direction arrow of the radar.

I hope that's okay for you.

Cleo028 · 2023-10-18

you must zoom in the pictures

DJI Tony · 2023-10-20

Cleo028 Posted at 10-18 07:44
you must zoom in the pictures

Hi. Thank you very much for your efforts. I have sent you a message. Please kindly check your inbox. I appreciate your patience. Have a great day ahead.

Cleo028 · 2023-10-20

DJI Tony Posted at 10-20 21:18
Hi. Thank you very much for your efforts. I have sent you a message. Please kindly check your inbox. I appreciate your patience. Have a great day ahead.

Hum,
You sent me a message ?
By inbox you means my e-mail ?

I did not receive an Dji message and nothing in the junk either .
Yan can send your message again please ?

N.B. I received the warning again today.
You can tell me what is the optic sensor and is it dangerous the keep flying with this message ?
Thank you
Clément

DJI Tony · 2023-10-20

Cleo028 Posted at 10-20 22:01
Hum,
You sent me a message ?
By inbox you means my e-mail ?

Hi there. The vision sensor needs to be calibrated. You can refer to this article to get guided: https://support.dji.com/help/con ... p;re=FR&lang=fr. By the way, you can see the message I sent if you select "Persona Message under my profile.

Cleo028 · 2023-10-23

DJI Tony Posted at 10-20 23:49
Hi there. The vision sensor needs to be calibrated. You can refer to this article to get guided: https://support.dji.com/help/content?customId=fr-fr03400006473&spaceId=34&re=FR&lang=fr. By the way, you can see the message I sent if you select "ersona Message under my profile.
[view_image]

Je suis désolé, j’essaye de faire tout les instructions que vous me faite parvenir mais je suis incapable de voir le menu pour calibrer le capteur optique.
L’application DJI assistant 2 sur mon pc ne voit même plus que le drone est brancher au port USB.

Je suis décourager …

i have put 2 pictures here,
( i don't know what king of pictures they need to understand my situation )
but they can see that when i am facing my drone, the radar pointing on an other direction and when i am not align facing my drone, ( a little at left on that picture ),

now the radar arrow is pointing in the good direction. last time i sent the video, for the radar arrow pointing in the good direction, i was complettly back to my drone.
it is not the same ¨error of direction¨ on each flight.

and again, i'm not able to connect my mini 3 with DJI assitant 2,( i do not see the menu to calibrate the optic sensor.)

i follow the instrutions to connect to my pc and the program don't see the drone.

DJI Tony · 2023-10-31

Cleo028 Posted at 10-23 09:42
https://cdn.djivideos.com/video_play/32400689-f556-46c8-9e19-321a73851edb
Je suis désolé, j’essaye de faire tout les instructions que vous me faite parvenir mais je suis incapable de voir le menu pour calibrer le capteur optique.
L’application DJI assistant 2 sur mon pc ne voit même plus que le drone est brancher au port USB.

Hi, Cleo. I suggest sending the Mini 3 to the facility for further inspection. You can submit a repair request here: https://repair.dji.com/ca/repair/index. The warranty can be applied depending on the outcome of the assessment including the warranty period of your unit. We appreciate your patience.

Krm Beyoglu

bonsoir jai rencontré un problème avec mon drone le drone a tapé contre le mur et tombé par terre et sur le dji rc sa me dit une erreur avec le capteur optique inferrieur mais les capteur on aucun dégat dcp jai démontée le drone pour voir si yavait un conecteur peut etre déconecter et tout etais bien connecter je lai remontée et tjr le problème jai essayer des calibration / mis a jour sur le dji rc et jai essayer sur le lap dji assistant 2 sa rien changé jai essayer de mettre a jours aussi le rc

Cle Bar

Krm Beyoglu Posted at 4-14 09:57
bonsoir jai rencontré un problème avec mon drone le drone a tapé contre le mur et tombé par terre et sur le dji rc sa me dit une erreur avec le capteur optique inferrieur mais les capteur on aucun dégat dcp jai démontée le drone pour voir si yavait un conecteur peut etre déconecter et tout etais bien connecter je lai remontée et tjr le problème jai essayer des calibration / mis a jour sur le dji rc et jai essayer sur le lap dji assistant 2 sa rien changé jai essayer de mettre a jours aussi le rc

Bonjour,
Quand ce message m’est apparu l’été dernier ( demeure au Québec ) dernière communication avec eux me disait d’envoyer le drone pour évaluation. J’en ai rien fait et je prévois l’essayer peut être demain. Je vais voir si le message revient après presque que 6 mois sans avoir voler …

A suivre

DJI Tony

Krm Beyoglu Posted at 4-14 09:57
bonsoir jai rencontré un problème avec mon drone le drone a tapé contre le mur et tombé par terre et sur le dji rc sa me dit une erreur avec le capteur optique inferrieur mais les capteur on aucun dégat dcp jai démontée le drone pour voir si yavait un conecteur peut etre déconecter et tout etais bien connecter je lai remontée et tjr le problème jai essayer des calibration / mis a jour sur le dji rc et jai essayer sur le lap dji assistant 2 sa rien changé jai essayer de mettre a jours aussi le rc

Hi there. Sorry about what happened to your drone. We suggest sending the aircraft back to DJI after a crash to get it checked. You can submit a repair request here (https://www.dji.com/global/support). The warranty can be applied depending on the assessment's outcome, including your unit's warranty period. Please feel free to keep us posted if you have further concerns. Have a nice day.