Cancel Record ruined important footage for me.

m15

Had 20 minutes of footage to the top of a hike(New River Gorge in West Virginia) and I went to power off my Pocket 3 with the record button not thinking much of it. I looked down and had about a second to go on the "Cancel Record" function, but I didn't realize in time. Call it user error, but I think it's a poor choice to have the cancel record and power off be the same botton with a very similar trigger. I've been trying to get recovery software to get the footage back. I'm either going to have to pay for a program that can handle a 16gb file and then hope it works.

I hope that DJI will give us the option to turn off cancel record and have a "Trash Folder" to recover these accidents. To me having to go through some extra footage is far less of an inconveinence than losing footage. This was a hike I was looking forward to for years and most likely will never do again. I can live without the footage but it's still very annoying this happened.

DJI Paladin

Thank you for your feedback. I will forward this suggestion of yours to our relevant team for attention. After the evaluation of the engineers, significant suggestions or requests will be implemented via the firmware update, app update, etc. However, we wish to inform you that there is no guarantee this will be featured Thank you for your understanding and support.

DAFlys

+1. I have done exactly the same thing recently, I thought Id stopped the recording and then went to power off only to catch the delete message and boom it as too late.

Aavis

I knew that easier way to delete files will destroy important footage. Nobody asked for it.

Do things what people want.

Fishycomics

revert back DJI wil lnot do when they go forward, sad to say it but we all did that and done it and learned not to do it again. sorry DJI do what hte people request they won't
https://youtube.com/shorts/khp0in3Hvzg?feature=share

DowntownRDB

+1 also. Very easy to lose footage this way. Would really be nice to get rid of that "feature".

m15

Aavis Posted at 5-18 01:24
I knew that easier way to delete files will destroy important footage. Nobody asked for it.

Do things what people want.

I don't understand why it's on there. Storage is relatively cheap. So I have to take an extra few seconds to go through footage, that's much easier than dealing with or trying to recover lost footage. If anything it made me have to sort through more clips because after this happened I made sure to do shorter videos in the event I accidentally deleted one.

m15

DowntownRDB Posted at 5-18 05:33
+1 also. Very easy to lose footage this way. Would really be nice to get rid of that "feature".

Yes, I would like it gone or at least the ability to disable it. At least give us a trash folder to be able to recover the video.

Fishycomics

I d onot think people would want to have additional lost storage wasted wit ha trash folder, as we already have with LRF files. that this site can not simply Hide. . Either Remove likesaid or offer a manual way of turning on and off.

m15

Fishycomics Posted at 5-18 07:40
I d onot think people would want to have additional lost storage wasted wit ha trash folder, as we already have with LRF files. that this site can not simply Hide. . Either Remove likesaid or offer a manual way of turning on and off.

yeah, I agree just being able to disable it or getting rid of it completely would be best.

DJI Paladin

m15 Posted at 5-18 08:00
yeah, I agree just being able to disable it or getting rid of it completely would be best.

Hi there. We acknowledge that we have received the same concerns and suggestions from other DJI Pilots before. What we will do is continue to record such feedback and ensure that it reaches our related team. We are sorry for any inconvenience this has caused you. We hope this will be considered soon. Your understanding is greatly appreciated.

DowntownRDB

m15 Posted at 5-18 06:56
Yes, I would like it gone or at least the ability to disable it. At least give us a trash folder to be able to recover the video.

Best option is to just remove this unwanted "feature".

Fishycomics

DowntownRDB Posted at 5-19 05:51
Best option is to just remove this unwanted "feature".

agree I moved on

DowntownRDB

Fishycomics Posted at 5-19 06:42
agree I moved on

I don't ever remember anybody requesting this "feature". IMHO I think development time could have been spent more wisely.

Fishycomics

I think DJI can only do so much and people ask way too much

m15

Fishycomics Posted at 5-19 08:23
I think DJI can only do so much and people ask way too much

It's a firmware solution. they added it, so they can remove. shouldn't be too hard for them.

fansd3bc7e33

This 'feature' is horrible. Lost footage because of this!!!

Fishycomics

m15 Posted at 5-19 10:42
It's a firmware solution. they added it, so they can remove. shouldn't be too hard for them.

seems quite difficult for DJI to remove it as they do not listen to the Customers

m15

fansd3bc7e33 Posted at 5-25 22:18
This 'feature' is horrible. Lost footage because of this!!!

It is a horrible feature. I hope you have made a thread about it like I did. The more threads posted about the issue the better.

IftiBashir

Ive been fine with it to be honest - clearly I'm in the minority.
I like the way you have to keep the button pressed for longer to cancel the recording - my Insta360 cameras do the same thing, so I'm kinda used to it now.

FIOFON

+1 I lost some footage at the weekend.

Altero

I like this feature and I use it often. But I really feel sorry for people who lost their footage because of it. I must admit that it never happened to me. I guess DJI took this idea from Insta360 cameras. You just need to be careful and pay attention before you want to turn off your camera. Remember to stop recording first. Another great option is to set P3 to shut down when you turn the display back to vertical position. I post this comment to show that some people like this feature. Yes, if it can be switched off in settings, then it will make happy everyone.

Natural Sounds and Sights

Best solution to keep everyone happy is just to have an option to turn it off if you do not want it.

DJI Tony

Natural Sounds and Sights Posted at 5-29 01:17
Best solution to keep everyone happy is just to have an option to turn it off if you do not want it.

Hi there. Thank you for the suggestion. Let me submit this to the relevant team to provide them with feedback. We appreciate your valued support.