I have this issue after i used dji assistant on my Dji mini 3 pro i have had this problem 2 weeks or somthing,
DJI please let me use my drone.

Pls support

Shoot a PM to one of the Mods/Admins and include your e-mail.  They will send you a link to a beta firmware to fix the 30064 error.  Look in the Service section of the forum as they seem to be more active in that area so that you can PM one of them.  

DowntownRDB Posted at 10-23 06:58
Shoot a PM to one of the Mods/Admins and include your e-mail.  They will send you a link to a beta firmware to fix the 30064 error.  Look in the Service section of the forum as they seem to be more active in that area so that you can PM one of them.

how to shoot a PM ti admin?

Hi there. We have replied to you on PM. Thank you.

Dji mini 3 pro Posted at 10-23 07:17
how to shoot a PM ti admin?

No probs as it looks like DJI Diana has already replied to your PM.  

“Unable to take-off Code: 30064” error is usually a software issue, to fix it try refreshing the drone's and controller's firmware in DJI assistant, calibrate the compass in an open area and finally try lifting off from a different place. If the error persists, you might have to send the drone to DJI for service.

Greeting,
Rachel Gomez

DowntownRDB Posted at 2022-10-23 06:58
Shoot a PM to one of the Mods/Admins and include your e-mail.  They will send you a link to a beta firmware to fix the 30064 error.  Look in the Service section of the forum as they seem to be more active in that area so that you can PM one of them.

Hello, getting error 30064 and cannot fly mini 3.  I’ve read and tried all the potential fixes but nothing fixes it.  Can you please let me know how to get this fixed?

djiuser_JQLhiaEYO2Bq Posted at 3-29 06:58
Hello, getting error 30064 and cannot fly mini 3.  I’ve read and tried all the potential fixes but nothing fixes it.  Can you please let me know how to get this fixed?

Shoot a PM to the Administrator in post 5 above and I'm sure she'll be able to help you out with that error.  

djiuser_JQLhiaEYO2Bq Posted at 3-29 06:58
Hello, getting error 30064 and cannot fly mini 3.  I’ve read and tried all the potential fixes but nothing fixes it.  Can you please let me know how to get this fixed?

Hi there. Thank you for reaching out. The problem had been resolved after the Firmware v01.00.0400. Can you please check if you have the latest version or try refreshing the firmware using the DJI Assistant 2? Here is a link to guide you in updating using the DJI Assistant 2 https://support.dji.com/help/con ... ;paperDocType=paper. Please keep us posted.

Hello! After changing the battery, error 30064, 16200202, 1A510380 appeared. Dji mini 4 pro

djiuser_ozNypHKuTCoZ Posted at 4-7 09:47
Hello! After changing the battery, error 30064, 16200202, 1A510380 appeared. Dji mini 4 pro

Hi. Thank you for reaching out. Please try the procedures below regarding the error 30064:
1. Ensure you are using the remote controller if the RC has been bound with your aircraft and account.
2. Check if the battery capacity of the remote controller is enough, (50% and above), if not, please charge it and retry
3. Check if there was an SD card inserted, if yes, please ensure the SD card meets the requirements we recommended https://www.dji.com/mini-4-pro/specs, and check If it can be resolved by removing the SD card.
4. Make sure to update the units to the latest firmware. If they're already updated, we suggest refreshing it using the DJI Assistant 2. Here is a link to guide you: https://support.dji.com/help/content?customId=en-us03400006835&spaceId=34&re=US&lang=en&documentType=artical&paperDocType=paper. Please keep us posted. Thank you.

DJI Tony Posted at 3-31 02:22
Hi there. Thank you for reaching out. The problem had been resolved after the Firmware v01.00.0400. Can you please check if you have the latest version or try refreshing the firmware using the DJI Assistant 2? Here is a link to guide you in updating using the DJI Assistant 2 https://support.dji.com/help/content?customId=en-us03400006835&spaceId=34&re=US&lang=en&documentType=artical&paperDocType=paper. Please keep us posted.

Hi Tony I have firmware version 01.00.0410 and cannot fix the 30064 error. Also I cannot download DJI Assistant 2 because I am running Mac OS 11.17 any fix would be very helpful.

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Big Kahuna Posted at 4-22 06:03
Hi Tony I have firmware version 01.00.0410 and cannot fix the 30064 error. Also I cannot download DJI Assistant 2 because I am running Mac OS 11.17 any fix would be very helpful.

Hi there. As for error code 30064, can you please check if the account in the Fly app is bound to the remote controller? Also, ensure you have a good internet connection. Please keep us posted. Thank you.

DJI Tony Posted at 4-23 02:32
Hi there. As for error code 30064, can you please check if the account in the Fly app is bound to the remote controller? Also, ensure you have a good internet connection. Please keep us posted. Thank you.

I have confirmed the account is bound. My internet connection is excellent. Thank you so much for replying! Please help!

It sounds like you're encountering a frustrating issue with your DJI Mini 3 Pro drone. Error code 30064 can be a tricky one to troubleshoot, but fear not! While you're working on resolving that, if you find yourself needing a break or some assistance with your finance assignments, I highly recommend checking out the Finance Assignment Helper. They offer top-notch finance assignment help, with expert tutors available around the clock to provide personalized support tailored to your needs. So, whether you're dealing with technical glitches or complex financial concepts, they've got your back!

Big Kahuna Posted at 4-24 04:33
I have confirmed the account is bound. My internet connection is excellent. Thank you so much for replying! Please help!

Hi there. Can you please try refreshing the firmware using the DJI Assistant 2? You can download it here: https://www.dji.com/downloads/so ... sumer-drones-series. Please provide us with the error message if your computer fails to install it. Thank you for your patience.

DJI Tony Posted at 4-27 03:28
Hi there. Can you please try refreshing the firmware using the DJI Assistant 2? You can download it here: https://www.dji.com/downloads/softwares/dji-assistant-2-consumer-drones-series. Please provide us with the error message if your computer fails to install it. Thank you for your patience.

Please see pic of error while trining to install DJI Assistant 2

Big Kahuna Posted at 4-27 04:33
[view_image]

Please see pic of error while trining to install DJI Assistant 2

Thank you for the update.  If that prompt appears, please go to “System Preferences” and “Security & Privacy”.


At the bottom of “Security & Privacy”, click “Open Anyway”, a prompt will appear, and then select ""Open"".


At this point, enter the software installation process and follow the prompts to complete the installation.

Please keep us posted. Have a nice day.

DJI Tony Posted at 3-31 02:22
Hi there. Thank you for reaching out. The problem had been resolved after the Firmware v01.00.0400. Can you please check if you have the latest version or try refreshing the firmware using the DJI Assistant 2? Here is a link to guide you in updating using the DJI Assistant 2 https://support.dji.com/help/content?customId=en-us03400006835&spaceId=34&re=US&lang=en&documentType=artical&paperDocType=paper. Please keep us posted.

Hi I am facing the same issue. Could you please send the firmware here as well??

djiuser_0AQ61f50Ux6o Posted at 4-28 03:28
Hi I am facing the same issue. Could you please send the firmware here as well??

Hi there. Sorry about the trouble. The firmware is available for download in the DJI Fly app. Ensure that your aircraft and RC are on the latest firmware by updating it. You can also do that using the DJI Assistant 2. Here is the link to be guided on how to update your firmware: https://support.dji.com/help/con ... ;paperDocType=paper. Have a nice day.

DJI Tony Posted at 4-27 06:09
Thank you for the update.  If that prompt appears, please go to “System Preferences” and “Security & Privacy”.
[view_image]
[view_image]

I did that and was able to install the software. Thank you!  When I power up the drone and connect to the pc the "connected divide" Icon does not pop up in the DJI Assistant 2 window.

DJI Tony Posted at 4-27 03:28
Hi there. Can you please try refreshing the firmware using the DJI Assistant 2? You can download it here: https://www.dji.com/downloads/softwares/dji-assistant-2-consumer-drones-series. Please provide us with the error message if your computer fails to install it. Thank you for your patience.

Was finally able to connect the device and refresh the firmware. Still "unable to fly" Error 30064.

Big Kahuna Posted at 4-29 10:15
Was finally able to connect the device and refresh the firmware. Still "unable to fly" Error 30064.

Hi, Big Kahuna. Thank you for the update. May I know what is the model of your aircraft and remote? Thank you.

DJI Tony Posted at 4-30 03:24
Hi, Big Kahuna. Thank you for the update. May I know what is the model of your aircraft and remote? Thank you.

DJI Mini 3 and Remote Model RC231

Big Kahuna Posted at 5-1 05:44
DJI Mini 3 and Remote Model RC231

Thank you. Can you please perform the following:
1. Check and make sure that the propellers are installed properly.
2. If the in-app beginner flight tutorial is used, exit the tutorial and try again.
3. Check the GPS strength in the app. If the GPS signal is weak, try to take off the aircraft in an area where the GPS signal is strong. Ensure that the propellers are in normal condition.
4. When the GPS signal is strong, calibrate the IMU. You can go to Settings>Safety>IMU Calibration and perform calibration following the on-screen instructions.
5. Restart the aircraft.
6. Please update the aircraft, remote controller firmware version, and DJI Fly app version.
Thank you for your patience. Have a great day.