DJI Natalia
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StevoB Posted at 1-3 05:18
Sorry no, you did not send me a repaired unit. The first time within 14 days, you sent a new piece with the same problem as everyone else, and then during the second complaint, your technician did not find any problem, which is why I got emails. You sent the same one without change, without intervention in the optical system. I repaired it myself, even at the cost of losing the warranty by rotating the lens, as several of us have done here (other threads, you can see that you follow the forum), as your technicians should have done with every single complaint from dissatisfied customers with a shifted depth of field that does not correspond to the range from 30cm , which is the manufacturer's specification and as proof of which I sent about 8x A4 photos of the blur. If you don't understand something, I will explain in more detail and add email communication. I don't want to deal with anything, because I canceled the warranty myself by my own intervention, and further arguing with you is no longer meaningful, even legal for me. I already have the camera I wanted the day I bought it. It is the best action camera for me at the moment, if I compare all the pros and cons with the main competition.
Thanks for your update and sorry for the unpleasant experience, we will forward your feedback to the relevant team as well. And if you meet any problems or need any support, you can contact me here anytime.
Thank you again for your patience and understanding. |
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