A couple of weeks ago I noticed that parts of the text display on my Mavic Remote Controller were missing making it difficult to read, particularly battery percentage. I contacted DJI support and they responded quickly advising me to complete a repair form. I needed to contact them a couple of times before doing this and each time the response was quick and personal to my query, not a cut and paste reply. The controller was shipped on the 30th November and I tracked it to the repair centre in Europe. I received an ackowledgement that the item would be repaired under warranty. I then received an email advising that my RC had been shipped an that it would be with me on Monday 11th December, it actually arrived a day late due to heavy snow in the UK. but that's not DJI's fault! I've actually received a new controller which I have just paired with my Mavic and I'm ready to play again! There's a tendancy these days to just report bad service, but I have to say I was more than pleased with the speed and efficiency given to me by DJI.  

Hi there, we really appreciate your positive inputs. Thanks for the love of our product and service, which is really encouraged and absolutely brings us a great confidence and motivation to keep moving. We will continue doing hard to improve the service and bring a better experience to our customer. Thank you again and hope you have a nice time.

Let's hear more positive feed backs.

Good stuff to hear.