Due to a server error, users who updated their Cendence remote controller or Patch Antenna to v02.00.0030 between September 9, 2017 and November 14, 2017 may have found that the antenna failed to transmit video normally. If this has happened to you, we recommended removing the Patch Antenna and sending it back to DJI for testing and repair.

If you are unsure as to whether or not your Patch antenna has any issues, look out for a new firmware version coming soon. With your antenna running this firmware, your Cendence’s screen will indicate that the antenna is connected. If your antenna has any issues, the remote controller will not display such a prompt. In this case, please send your patch antenna back to DJI.

Thank you for your support, and we sincerely apologize for any inconvenience this has caused.

So what does failed to transmit video normally mean?  Is that why anything I hook the Cadence to constantly crashes????  

I got the same problem after the firmware(v02.00.0030) update. I don't understand why I have to take trouble to send my hardware(patch antenna) from Korea to China even with that minor software problem. Did the firmware break the antenna? It's very ridiculous.

Just issue a fixed firmware ASAP !!! I've been always frustrated with DJI's new firmwares... It sucks....

fansf082fb8d Posted at 2018-1-18 22:17
Just issue a fixed firmware ASAP !!! I've been always frustrated with DJI's new firmwares... It sucks....

We sincerely apologize for the trouble caused, if you do not have time to send it in, the new firmware will be released very soon, you can try to update when it is released to see if the issue persists, thanks for your patience.

rkeihn Posted at 2018-1-18 19:40
So what does failed to transmit video normally mean?  Is that why anything I hook the Cadence to constantly crashes????

The main issue is poor signal, if you are not sure if your Patch antenna has any issue, please change the Antenna to make a comparison test, thank you.

DJI Mindy Posted at 2018-1-19 01:27
The main issue is poor signal, if you are not sure if your Patch antenna has any issue, please change the Antenna to make a comparison test, thank you.

So go buy another set of antenna's and try those?????

rkeihn Posted at 2018-1-19 11:21
So go buy another set of antenna's and try those?????

No, I mean the original Antenna. How about its performace comparing to the Patch Antenna in the same place?

DJI Mindy Posted at 2018-1-22 07:39
No, I mean the original Antenna. How about its performace comparing to the Patch Antenna in the same place?[view_image]

Not really sure what that means.  Can you be a bit more descriptive-you guys do not explain things very well.

What is the latest update on this?  There is no reason an update has not been issued to fix this.

when will the new Cendence firmware version be released !?  Your thread is from 8/01 .... and there is still nothing...

DJI Mindy Posted at 2018-1-19 01:27
The main issue is poor signal, if you are not sure if your Patch antenna has any issue, please change the Antenna to make a comparison test, thank you.

In this announce, you say that a firmware is going to be released. "look out for a new firmware version coming soon"
when will the new Cendence firmware version be released !?  Your thread is from 8/01 .... and there is still nothing...

DJI Mindy Posted at 2018-1-19 01:12
We sincerely apologize for the trouble caused, if you do not have time to send it in, the new firmware will be released very soon, you can try to update when it is released to see if the issue persists, thanks for your patience.

"the new firmware will be released very soon"
This announce is from 08 / 01 / 18 and there is still not any firmware released....
When are you going to release it?!!!!!

When are you going to release the new Cendence firmware ???? (As you said "very soon" there are 2months ago.......)

I m bored about DJI lies.... even the DJI official announce are not trustable

any news on the firmware

Is still Cendence a product supported by DJI ?

DJI Mindy Posted at 2018-1-19 01:27
The main issue is poor signal, if you are not sure if your Patch antenna has any issue, please change the Antenna to make a comparison test, thank you.

I recommand everybody to wait Cendence 2 since Cendence "1" is not supported anymore by DJI Support !!!
..... even osmo x3 get more support

DJI Mindy Posted at 2018-1-19 01:12
We sincerely apologize for the trouble caused, if you do not have time to send it in, the new firmware will be released very soon, you can try to update when it is released to see if the issue persists, thanks for your patience.

Is Cendence a product still support by DJI???
You said : "new firmware version coming soon" the 19/01/18, there is 2 month ago.... and there is still not any firmware update for Cendences....(

I got my Cendence from November 17 and I've never seen firmware update.

YOYOMAN Posted at 2018-3-24 03:57
Is Cendence a product still support by DJI???
You said : "new firmware version coming soon" the 19/01/18, there is 2 month ago.... and there is still not any firmware update for Cendences....(

I believe our engineers are working on it, I will transfer your frustration to our engineers to speed up the release, sorry for the inconvenience caused.

DJI Mindy Posted at 2018-3-25 02:54
I believe our engineers are working on it, I will transfer your frustration to our engineers to speed up the release, sorry for the inconvenience caused.

"believe"? are you serious?!
YOU's annouced few months ago that a new CENDENCE firmware was going to released very soon.
That's words YOU used....!!!

And now, you don't know, you only "believe"?!
Please we need a date, ask you engineers, we are realy bored of this lies !
that's not professionnal at all, we're not playing here. this solution Cendence is called: Entreprise's product for professional. And at the moment, there is nothing about professionnal.

DJI Mindy Posted at 2018-3-25 02:54
I believe our engineers are working on it, I will transfer your frustration to our engineers to speed up the release, sorry for the inconvenience caused.

Do you still believe? or Do you know something else 2 days after? something interesting, new, something we don't already know ?

DJI Mindy Posted at 2018-3-25 02:54
I believe our engineers are working on it, I will transfer your frustration to our engineers to speed up the release, sorry for the inconvenience caused.

Since 2017 november, the lastest Cendence firmware available on DJI.COM is v02.00.0030 however some users have v02.00.0045, depends on the date of purshase.
Users using v02.00.0030 meet some issues: we can't calibrate RC, we can't use Dial & Levers, we can't use some customs button that v02.00.0045 Users can use, for exemple changing ISO with Cendence.....

That's not fair. DJI doesn't support anything about this Firmware version issue. Do you know why? because If you read this announce, you'll notice that the next firmware (whose would have released longtime ago...and still not) will able some people to notice that their Antenna is broken. and it's means: DJI Repair Center.
And for some reasons (maybe : DJI Repair Center is too busy at the moment) they still don't release firmware.......

DJI Mindy Posted at 2018-3-25 02:54
I believe our engineers are working on it, I will transfer your frustration to our engineers to speed up the release, sorry for the inconvenience caused.

Any news about this firmware whose should had been released very soon there is 3 month ago?!

How can I find the firmware for the patch antenna?

YOYOMAN Posted at 2018-4-9 10:41
Any news about this firmware whose should had been released very soon there is 3 month ago?!

left behind with a 1k usd remote

DJI Mindy Posted at 2018-3-25 02:54
I believe our engineers are working on it, I will transfer your frustration to our engineers to speed up the release, sorry for the inconvenience caused.

So what did engineers say about Cendence firmware???????????????????

DJI Mindy Posted at 2018-1-22 07:39
No, I mean the original Antenna. How about its performace comparing to the Patch Antenna in the same place?[view_image]

Hi Mindy?!
Is any Cendence firmware coming?!

YOYOMAN Posted at 2018-4-16 10:20
Hi Mindy?!
Is any Cendence firmware coming?!

Our engineers are still optimizing the functions, I have done my best to push them, but what we can do now is waiting, hope your kind understanding.

DJI Mindy Posted at 2018-4-17 04:16
Our engineers are still optimizing the functions, I have done my best to push them, but what we can do now is waiting, hope your kind understanding.

According to Cendence download page, there is a new fw (0090) but it is not visible on the RC. Only 0020 and 0030??

DJI Mindy Posted at 2018-4-17 04:16
Our engineers are still optimizing the functions, I have done my best to push them, but what we can do now is waiting, hope your kind understanding.

Mindy,
Do you realize that Cougar1 (a DJI customer) get and share more information as you (DJI mod) about Cendence FW. Do you really work with DJI ?
Or do you really try to help us?
What do we have to conclue about that? Your job is not to give us true informations?

Anyway, Thanks Cougar1 for information !!


I don't see anything about Zoom feature, or adding button feature to param Cendence as advirtised... ?!

DJI Mindy Posted at 2018-4-17 04:16
Our engineers are still optimizing the functions, I have done my best to push them, but what we can do now is waiting, hope your kind understanding.

https://forum.dji.com/thread-144649-1-1.html

YOYOMAN Posted at 2018-4-18 08:32
https://forum.dji.com/thread-144649-1-1.html

I do have verified with our engineers about the Cendence firmware release date, I do not have any news that the firmware will be released the next day at that time, once it is released, we have made an announcement in Forum. I apologize if you have this feeling that I didn't try to help you.

DJI Mindy Posted at 2018-4-24 04:27
I do have verified with our engineers about the Cendence firmware release date, I do not have any news that the firmware will be released the next day at that time, once it is released, we have made an announcement in Forum. I apologize if you have this feeling that I didn't try to help you.

Dear Mindy, I did recent Cendence FW update, the patch antenna is detected after plugging in, but the performance is terrible. Worst than standard stick antennas. What should I do?

Regards,
Matthew.

Matthew Dobrski Posted at 2018-4-26 22:51
Dear Mindy, I did recent Cendence FW update, the patch antenna is detected after plugging in, but the performance is terrible. Worst than standard stick antennas. What should I do?

Regards,

Matthew, wow, you posted in many threads, I have replied one of your threads, https://forum.dji.com/forum.php? ... 6orderby%3Ddateline Please check.

DJI Mindy Posted at 2018-4-27 02:15
Matthew, wow, you posted in many threads, I have replied one of your threads, https://forum.dji.com/forum.php?mod=viewthread&tid=145761&extra=page%3D1%26filter%3Dauthor%26orderby%3Ddateline%26orderby%3Ddateline Please check.

Mindy, I apologize for multiple threads related to this issue, but I couldn't get any constructive response for days. Finally you responded, thank you ...