Updating firmware was interuppted. Now the Spark does not show up in Assistant at all.  Remote doesn't see the bird.  Is there a
way to update the firmware the old way using a file on the SD card?  2 different computers with different versions of Assistant
and they just do not see the craft at all.   Tried using the IPad but if the controller doesn't see the craft how can it update????
So does it have to go to DJI?

you are not the only one!

happened to me before.  (about 1 week after I got the spark !!!).

I had to lodge a claim with DJI support and it was replaced under warranty

Does it just flash and nothing else happens ?  

Cookster670 Posted at 2018-2-19 01:57
happened to me before.  (about 1 week after I got the spark !!!).

I had to lodge a claim with DJI support and it was replaced under warranty

Yeh, front 2 are red, back 2 flash yellow. No connection except the computers see the card.
Nothing else, so the port is working just no access to the firmware.  I bought this from a
place and then bought all the "extras" from DJI. It worked great till the "interruption".

Was it a FW update or a NFZ database Update?

bjr981s Posted at 2018-2-19 06:52
Was it a FW update or a NFZ database Update?

It was firmware. The NFZ update had popped up but I chose to ignore and went ahead with the firmware
and it was "interrupted" my fault.  I've had Phantom 1 & 2 that were updated by SD card so I was wondering if that was an option as it is not being recognized by Assistant.

Pootercat Posted at 2018-2-19 06:59
It was firmware. The NFZ update had popped up but I chose to ignore and went ahead with the firmware
and it was "interrupted" my fault.  I've had Phantom 1 & 2 that were updated by SD card so I was wondering if that was an option as it is not being recognized by Assistant.

Normally the FW update does not take effect until the reboot. If its not all there you can just try again.

Yours sounds like the problem that some of us have updating the NFZ with the new Assistant 2 app required for the Mavic Air. It bricked my Spark just like yours. Its now in the mail to DJI.

It looks like NFZ updates are not as robust as far as interruptions as FW.

I will only do NFZ updates via the App now.

Cheers Brian

You can update via app pretty fast. Personally I never used Assistant for updating the firmware.

my theary, is the DJI Assitant should be avoided as i've experience and heard nothing but issues with using it.  I use my Iphone 6s and wifi to my spark, to conduct all firmware updates and have had zero issues.  Sorry to hear that your spark is now bricked.  Have you tried the firmware update via the app?

Sparky_17 Posted at 2018-2-19 10:10
my theary, is the DJI Assitant should be avoided as i've experience and heard nothing but issues with using it.  I use my Iphone 6s and wifi to my spark, to conduct all firmware updates and have had zero issues.  Sorry to hear that your spark is now bricked.  Have you tried the firmware update via the app?

Yes, but the craft will never connect to the app or controller. So updating it that way is a no go also.

Pootercat Posted at 2018-2-19 10:42
Yes, but the craft will never connect to the app or controller. So updating it that way is a no go also.

sorry to hear that. Hope you get this resolved soon.

Sparky_17 Posted at 2018-2-19 10:10
my theary, is the DJI Assitant should be avoided as i've experience and heard nothing but issues with using it.  I use my Iphone 6s and wifi to my spark, to conduct all firmware updates and have had zero issues.  Sorry to hear that your spark is now bricked.  Have you tried the firmware update via the app?

I bricked mine using the phone and was told you should always do it via DJI assistant.  Lol.  

Cookster670 Posted at 2018-2-19 11:31
I bricked mine using the phone and was told you should always do it via DJI assistant.  Lol.

well my experience says otherwise .. LOL

Hi, there. Please try to reset the spark by long pressing 3-9 seconds and see if there is any sound. Please update the drone again if you can link the spark. If you reset the drone and fail to search the wifi of spark, please contact our support and start a case: http://www.dji.com/support Please export the update log according to the path:  C:/Users/XXXXXXXX/AppData/Romaing/DJI Assistant 2/upgrade_log. Thanks for your support.

DJI Elektra Posted at 2018-2-22 00:44
Hi, there. Please try to reset the spark by long pressing 3-9 seconds and see if there is any sound. Please update the drone again if you can link the spark. If you reset the drone and fail to search the wifi of spark, please contact our support and start a case: http://www.dji.com/support Please export the update log according to the path:  C:/Users/XXXXXXXX/AppData/Romaing/DJI Assistant 2/upgrade_log. Thanks for your support.

I have tried the long reset.  There is NO response at all. No beeps, no activity, nothing.  The unit turns on
and after all flashing red it settles in to front red and rear yellow flashing.  No combination of holding buttons, etc. does anything. I have researched ALL possibilities and have requested a repair ticket.
I remember the Phantom 2 days with the .bin files on SD cards to update and thought that may be an option but sadly no.  Thanks for the replies however.

Mine did the same it bricked no beeps no matter how long i held it. Had to send in they sent me new drone

You can always do a hard reset?

djiuser_NuStSrDUH3OU Posted at 2018-2-22 15:04
Mine did the same it bricked no beeps no matter how long i held it. Had to send in they sent me new drone

It should run the first time.

davidmartingraf Posted at 2018-2-22 15:07
You can always do a hard reset?

And a hard reset is what?  Understand there is NO function whatsoever. No beeps no connection, nothing
so what does a HARD RESET involve?  I even tried putting the 1.04 update on the SD card as a .bin file and apparently they don't support that way of updating firmware now. So it goes back to DJI. Boxed and ready to send. Unless you have a way of "injecting" the bootstrap firmware that  I don't know about then this is
the ONLY way of getting it  fixed.  Frustrated YES!!!! Thank goodness I have a Mavic Pro and a Phantom 4 Pro to fall back on.  Really sucks when there probably is a way of "refreshing" the firmware without having
to send it back.  And the NLD approach didn't work either.............$28 wasted

Pootercat Posted at 2018-2-22 16:02
And a hard reset is what?  Understand there is NO function whatsoever. No beeps no connection, nothing
so what does a HARD RESET involve?  I even tried putting the 1.04 update on the SD card as a .bin file and apparently they don't support that way of updating firmware now. So it goes back to DJI. Boxed and ready to send. Unless you have a way of "injecting" the bootstrap firmware that  I don't know about then this is
the ONLY way of getting it  fixed.  Frustrated YES!!!! Thank goodness I have a Mavic Pro and a Phantom 4 Pro to fall back on.  Really sucks when there probably is a way of "refreshing" the firmware without having

Reset your device, remote, and batteries, etc.

davidmartingraf Posted at 2018-2-23 07:03
Reset your device, remote, and batteries, etc.

Reset how?  I have uninstalled, reinstalled, held buttons for 2 minutes.  It doesn't matter, there is no connection between the drone and the app or Assistant. It is unresponsive to anything.  After you power it on it flashes all red for a minute then the front 2 stay red and the back 2 flash yellow.  Holding the power button does NOTHING at any point in the power up. No beeps, zilch. I left it sitting till the battery was half gone and tried things the entire time. NOTHING.  The app with controller does not see the drone.  The Assistant program does not see the drone. (2 different computers)  Hell I even tried to connect the drone to the Iphone directly, NOPE, no go. When I said "bricked" that is what it is.  I'm not stupid here, I've owned P1 / (2) P2 / P3P / P4P / Mavic Pro / Spark / Goggles. If you have a way of making the drone "visible" to anything then TELL me.  Thanks for the responses ........

Pootercat Posted at 2018-2-22 04:51
I have tried the long reset.  There is NO response at all. No beeps, no activity, nothing.  The unit turns on
and after all flashing red it settles in to front red and rear yellow flashing.  No combination of holding buttons, etc. does anything. I have researched ALL possibilities and have requested a repair ticket.
I remember the Phantom 2 days with the .bin files on SD cards to update and thought that may be an option but sadly no.  Thanks for the replies however.

I believe that our support can help you deal with it. Please inform us if you need help.

DJI Elektra Posted at 2018-2-27 03:37
I believe that our support can help you deal with it. Please inform us if you need help.

It is on the way to your Texas repair site. So I will be paying to have it fixed or "replaced" as any time I have sent something in it was exchanged not repaired. I hope the replacement  lasts longer than the first one.
Thanks to all for the replies and help.

Pootercat Posted at 2018-2-27 04:47
It is on the way to your Texas repair site. So I will be paying to have it fixed or "replaced" as any time I have sent something in it was exchanged not repaired. I hope the replacement  lasts longer than the first one.
Thanks to all for the replies and help.

You are welcome. Please feel free to inform us if you need help, thanks for your support.

DJI Elektra Posted at 2018-2-27 20:23
You are welcome. Please feel free to inform us if you need help, thanks for your support.

Sent it in after getting a call tag.  Back within 2 weeks.  And NO charge.  Under warranty.  The replacement
is in good shape. Considering all the money I've spent with DJI I'm a happy camper.  Replacement works fine.  Thanks DJI..........

Pootercat Posted at 2018-3-9 16:23
Sent it in after getting a call tag.  Back within 2 weeks.  And NO charge.  Under warranty.  The replacement
is in good shape. Considering all the money I've spent with DJI I'm a happy camper.  Replacement works fine.  Thanks DJI..........

Glad to hear that. Thanks for your support.

Yep I updated the firmeware and it also bricked my Mini 2. Sent in for warranty and they want $$$ after the broke my drone with software.

Guys,

I see that I am in good company. I just sent mine back to DJI Texas and DJI is apparently supposed to fix the drone if its a software issue at no charge. Thats what they told me when I called them prior to shipping.

I heard from DJI service and they advised it would be a $210 charge to fix it. The reason is that they said I did not buy it from the US and that I wold have to send it to the DJI facility in the country I bought it for a warranty repair. I advised them I did but it in the US via the DJI store. I gave them the receipt for same. They are now uploading the updated information to their service department and they advised 24 to 48 hours before they make a determination.

I agree, there should be a back door to get into the firmware via a factory reset of some sort. Makes you afraid to do an update.

By the way, I updated mine via the DJI Go 4 software which advised me that the update was required.
Same thing previously reported with the lights, Red and blinking yellow. No beeps and no connectivity with the DJI Assistant 2 software.
I could not reset the drone manually.

The adventure continues. I will let you know what DJI says!