Hello

My battery inflated during last flight !
Is it dead or is it possible toi use it again ?
What caused this problem ?
DJI will you replace it ?

thanks

Wouldn't recommend to use it again.

An expanding battery as it heats up in flight could cause it to disconnect and the drone to loose power resulting in a bad crash.

The batteries expand due to gas from electrolyte decomposition

This link explains it http://learningrc.com/puffed-lipos/

Hi, thank you for reaching out and we're sorry for the inconvenience caused. We do not recommend using the battery if the battery was already been inflated. Also, you can send the battery to us for a possible replacement if the battery is within the warranty period. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. Hope this helps. Thank you for your understanding and support!

DJI Gamora Posted at 2020-3-4 08:16
Hi, thank you for reaching out and we're sorry for the inconvenience caused. We do not recommend using the battery if the battery was already been inflated. Also, you can send the battery to us for a possible replacement if the battery is within the warranty period. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. Hope this helps. Thank you for your understanding and support!

I've the same problem, the provided link doesn't exist. How do I know that is under warranty or not?

dolob Posted at 4-5 16:35
I've the same problem, the provided link doesn't exist. How do I know that is under warranty or not?

You have to remove the period: https://www.dji.com/service/policy

DJI Gamora Posted at 2020-3-4 08:16
Hi, thank you for reaching out and we're sorry for the inconvenience caused. We do not recommend using the battery if the battery was already been inflated. Also, you can send the battery to us for a possible replacement if the battery is within the warranty period. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. Hope this helps. Thank you for your understanding and support!

Sorry, please refer to this link:  https://www.dji.com/service/policy

If the battery is within the warranty period, please get in touch with our Customer Support: https://www.dji.com/support to assist you to open a ticket.

I’m having the same problem for 4 of my 5 batteries, not even reached 2 years of use… Now I can only fly with one battery waiting for DJI answer. Very annoying.

Nociferyon Posted at 9-1 00:19
I’m having the same problem for 4 of my 5 batteries, not even reached 2 years of use… Now I can only fly with one battery waiting for DJI answer. Very annoying.

Hi, there. We are sorry for the inconvenience caused.
We will check your email and reply to you within 48 hours, please don't worry.

Besides, if there is anything else that we can help with, please let us know.

Nociferyon Posted at 9-1 00:19
I’m having the same problem for 4 of my 5 batteries, not even reached 2 years of use… Now I can only fly with one battery waiting for DJI answer. Very annoying.

How many cycles has it gone through?

Batteries do not last forever.  Apart from whatever service DJI may offer, you may want to develop your own practices for buying a new one once in a while and cycling the old ones out of your inventory.

Beta5K Posted at 2022-9-8 13:28
How many cycles has it gone through?

Hmmm I have no ideas, can we get the exact numbers somehow?

TonyPHX Posted at 2022-9-11 07:34
Batteries do not last forever.  Apart from whatever service DJI may offer, you may want to develop your own practices for buying a new one once in a while and cycling the old ones out of your inventory.

I can understand but if I need to change my 5 batteries every 2-3 years at my own cost it's starting to be a huge amount...

Nociferyon Posted at 6-28 04:18
I can understand but if I need to change my 5 batteries every 2-3 years at my own cost it's starting to be a huge amount...

Hi there,
thank you for reaching out.

Kindly inform us the full details of the issue that you experienced with your DJI product, and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

DJI Natalia Posted at 6-28 04:24
Hi there,
thank you for reaching out.

Fortunately no more inflatted batteries at the time I'm wrting, thank you.

Nociferyon Posted at 6-28 04:58
Fortunately no more inflatted batteries at the time I'm wrting, thank you.

Hi there,
thank you for reaching out.

We value your contribution to the DJI Forum and appreciate your engagement with other users.

Should you have any other inquiries, kindly message us for assistance.