Simon Cohen
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United Kingdom
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DJI Wanda Posted at 1-13 02:14
Hello there, there is no charger/adapter in the box as we are not able to satisfied all the standards of the charger on different countries. It is recommended to use a charger that complies with the PD or QC 2.0 fast charging protocol and has a charging power of 24 W or less to charge the DJI RS 2 grip battery.
We are sorry for bringing any inconvenience under this case.
Dear Ms Wanda
I have the same problem, I cannot charge the RS2 which therefore makes the product unfit for purpose given that it does not work without power.
If you do not sell power adapters for the RS2, please tell me the make and model number of the one I should buy, that is guaranteed to be compatible, with your assurance that if any malfunction or damage to the RS2 as a result of using third party products, will be compensated for in full.
Also given that the product is unable to be powered with it's own DJI power adapter which has not been included in the price of the RS2, rendering the RS2 unusable. Could you please also let me know the correct DJI department's contact details in which I can forward the invoice for the third party power adapter, so you can kindly reimburse this cost to me, without which the product could not even be used.
Kind Regards
Simon Cohen
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