Gimbal and camera took water damage
775 1 2021-2-1
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jacobab
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Canada
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Hello, I just had my DJI mavic mini (first version) last september, this morning, my drone felled in snow and when i came back home, I repaired the propelar that flew out and tryed to make it fly, it worked! But the camera and the gimbal didn't work anymore, at the beginning it was just freeking out but it just stopped working after five seconds... what can I do!?
2021-2-1
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DJI Diana
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Flight distance : 2408 ft

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Hi there, thank you for reaching us regarding the concern and I'm sorry to read and to know about what happened with your DJI Mavic mini. Please be advised that if the drone encountered a crash or hard landing, we recommend for it to be sent back for a proper diagnosis. If your drone is within the warranty period and you are able to send it back to a repair center, we would recommend applying for a damage assessment. We will send you an offer based on the results. Check the warranty period here: https://www.dji.com/service/policy (Warranty period starts off when the product arrived at the first customer) If your drone is covered by DJI Care Refresh and you can send it back to a repair center, please apply for a replacement. You are also able to apply for a normal repair case. We suggest contacting our Product Support via https://www.dji.com/support to start a case. Thank you.
2021-2-1
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