Hello, I have purchased OSMO Mobile 2 for a while now but I have hardly used it.  Yesterday I went to use it with my iPhone 11 pro and it connected like normal.  But when I go to hit the camera button in the DJI App I get a "Bluetooth Turn on the Bluetooth of your phone. Go back to DJI to reconnect."  I have done that and the phone says it is connected, I can pan and tilt but as soon as I hit the blue Camera button in the DJI Go App I get the same thing about Bluetooth.  

I have no clue what else to do.  I have watched videos and read the booklet a few times and have used this device since 2018.  Now all of a sudden I am having these issues.  Please advise on a fix.  I have taken great care of this device and my phone has no case and is also disconnected from all Bluetooth devices other than the OSMO Mobile 2.

"Similar thing here. I have an OSMO Mobile 2 and the app keeps saying to connect to phone via Bluetooth (but it's already connected via Bluetooth). I can't get past the connect screen in the DJI app."
Erased the app. Reloaded it. Logged back into the app, then it worked.

Hi, guys.. a was having the same issues like yours and fixed them just with removing / reinstalling DJI Go app. It seems that there was a problem with permissions due to new IOS updates applied on my iPhoneXSMax. If you have apple watch connected you can try do disable temporary bluetooth connection from it upon connect. After that should be working fine with both paired to your phone. Good luck and happy using it.. There is still plenty use cases for this “old” gimbal

Hi there, That's great. Mine is not keen to work even after uninstalling the app many times.
I am using iPhone 11 pro. That should not have any issues with it.

Actually, now it worked for me after deleting the app again for the 5th time and setting it up again. It somehow worked.
After reinstalling/installing the app, I would say mount your phone on the gimbal first, then turn it on and connect to the Bluetooth manually. Then log into the app and set it up after allowing all the permissions from the app.
It should work.
Good luck and thanks.

iamnsing Posted at 2021-3-28 04:40
Actually, now it worked for me after deleting the app again for the 5th time and setting it up again. It somehow worked.
After reinstalling/installing the app, I would say mount your phone on the gimbal first, then turn it on and connect to the Bluetooth manually. Then log into the app and set it up after allowing all the permissions from the app.
It should work.

Thanks mate it worked for me (Android 14 S21 Ultra)
As you said I deleted the DJI Go App then reinstalled it, connected the turned on gimbal externally with bluetooth. After it sucessfully connected to my phone I logged into the DJI Go App and allowed everything and then it worked.

djiuser_FH6OfIF7FC7F Posted at 7-25 00:57
Thanks mate it worked for me (Android 14 S21 Ultra)
As you said I deleted the DJI Go App then reinstalled it, connected the turned on gimbal externally with bluetooth. After it sucessfully connected to my phone I logged into the DJI Go App and allowed everything and then it worked.

That's great to know you have gotten the needed assistance.

If you have any other questions, kindly let us know. Thank You, have a great day!

Hi! A friend just game me his Osmo+ and managed to connect it to my iPhone 11 Pro, I can, for example, press through the screen of my phone to make the Osmo+ turn, but the screen on my phone is black. I deleted and installed again the app 5 times, nothing. Anyone has any idea?