Last summer the joystick of my Pocket 2 control stick broke off (was gone) and I started a support case.
Unfortunately somehow I got a UPS label because I was in Sweden at that time, but the label was not usable here in NL and support could not send me a regular DHL label (which is normal here in NL).
I tried several times to get a label that was usable here in NL, but they could somehow not make that work.

I just started a new case and hope they can fix it this time with a DHL label, since I would like to get a replacement.

The case ID is : 3943353

This is the image of the joystick that is missing.

My order nr (DJI store) was 0319894027260 and the date of purchase was 3-6-2021.

Hi Montfrooij, sorry for the trouble, I will double check your case with the corresponding team and try to help to sort it out.

DJI Susan Posted at 12-7 03:41
Hi Montfrooij, sorry for the trouble, I will double check your case with the corresponding team and try to help to sort it out.

Thans for your reply Susan.
Maybe it is an idea to let them send a replacement over.
It seems inefficient to ship this tiny item to Nuth at your cost, just to get a replacement part.
It is not something they will be fixing (at least, I would not feel that makes sense)

DJI Susan Posted at 12-7 03:41
Hi Montfrooij, sorry for the trouble, I will double check your case with the corresponding team and try to help to sort it out.

They stated it is not covered under warranty and I had to start a repair case indeed.
I hope it will be sorted as it should (under warranty)

Montfrooij Posted at 12-8 02:35
They stated it is not covered under warranty and I had to start a repair case indeed.
I hope it will be sorted as it should (under warranty)

We noticed that our team has replied to your email and provided you with solutions. And our team will help according to your choice. Hope you can wait for the update patiently.

DJI Mindy Posted at 12-8 05:47
We noticed that our team has replied to your email and provided you with solutions. And our team will help according to your choice. Hope you can wait for the update patiently.

Thanks for your help!
I have received another email indeed.

my DJI Pocket 2 Gimbal head just came off as I was shooting three days ago. I don't want to spend money repaiting it. Is there a way to get it replaced or fixed in some way?

Vijay Shahi Posted at 6-11 00:01
my DJI Pocket 2 Gimbal head just came off as I was shooting three days ago. I don't want to spend money repaiting it. Is there a way to get it replaced or fixed in some way?

Hello.We don't recommend fixing the device on your own, since the damage caused by unauthorized modification, disassembly, or shell opening not by official instructions or manuals will not be covered by warranty according to DJI After-Sales policy. We suggest sending it back to our official repair center for maintenance if the drone needs to be repaired. Here is the link: https://repair.dji.com/gb/repair/index